First American Home Protection Poor customer service Van Nuys California Nationwide

I have a home warranty with First American.  I have had three service requests and I have had an issue with each one. 

1.  On the first request, I had an issue with my stove top.  I was assigned Farley's Fast Rite.  They called me while I was at work and wanted to go out.  I said that was ok because I had someone at my home that could let them in.  They asked if they would be able to get the service fee in cash or check.  I explained that I was at work and could pay with credit card.  The company was unable to accept a credit card and refused to go out.  I called First American service center and tried to make payment and the call center rep refused to take the payment before the contractor went out.  So in essence I was at a standstill.  Contractor would not go out before credit card payment was made and call center would not accept payment.  I had to request a different contractor.

2.  My next service call was for HVAC.  I put in the request on a Saturday so I naturally did not expect a call back until Monday at earliest.  This request was assigned to Kidd Heating and Air.  By Tuesday evening, I still had not heard from the contractor. Again I called the call center.  First American call center contacted the contractor who lied like they called me and left message but I had not called them back.  This was not true.  I had not received any calls, had no voicemails, and no miss calls from this company.  I requested to have another contractor assigned as I needed this issue resolved because my ceiling was leaking and I was trying to avoid other costly repairs. 

3.  My third service request was for my garage door.  I open the request on 09/16/2014.  It is now 09/22/2014 and I have yet to hear from the contractor.  I am currently, as I type this complaint, on hold with First American call center waiting on a supervisor because this is absolutely ridiculous.  I am paying a service fee for each request and I can't get quality service.  I don't know who picks the service contractors but they suck.  I can't cancel this warranty because it was purchased by the person who sold me my home but you can best believe I will not renew. 

To top off all the issues that I have had with the contractors, the call center reps are rude and do not listen.  They try to make you do what they think is what needs to be done instead of what you request.