Complaint Review: Franklin Credit Management - Jersey City New Jersey
- Franklin Credit Management 101 Hudson St. 25th Floor Jersey City, New Jersey United States of America
- Phone: 1 (800) 255-5897
- Web: http://www.franklincredit.com/
- Category: Loans
Franklin Credit Management Franklin Credit Management Corp Misapplied payment, incorrect information Jersey City, New Jersey
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We have been repaying the loan for our second mortgage after the short-sale of our home in 2007.
Further problems started right away when they would not honor their agreement by billing us correctly.
One that was resolved, we pulled our credit report to buy a house and found ongoing misreporting of our account to all of the credit bureaus. We mailed and faxed letters with copies of the cancelled checks and statements, and it took us 1 1/2 years to the issue resolved.
Now they call us every month AFTER our check has cleared the bank looking for payment, in addition to posting our payment up to a week (or more) AFTER they've received the payment.
We've asked them to resolve this, and we are told it's because the payment hit on the weekend, therefore it was not posted on time, or it's a system issue.
As a result, we have filed complaints with the FTC, the BBB and our state AG office.
If you do business with this company, and are encountering these same issues, PLEASE file complaints with the appropriate agencies. Their unethical business practices need to be stopped.
They've already caused us to pay higher interest on an auto loan and prevented us from qualifying for a house. Don't let them cause you the same type of problems.
This report was posted on Ripoff Report on 02/28/2011 11:32 AM and is a permanent record located here: https://www.ripoffreport.com/reports/franklin-credit-management/jersey-city-new-jersey-07302/franklin-credit-management-franklin-credit-management-corp-misapplied-payment-incorrect-i-700845. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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