GE Capital Retail Bank GE CAPITAL RETAIL BANKPO BOX 530912ATLANTA, GA 30353 OUTRAGEOUS FEES AND THE MOST INCOMPETENT CUSTOMER SERVICE atlanta Georgia

 Dear Margaret M. Keane, Re: 0001050010000138079 On 12/20/2012, I purchased a 2012 Kawasaki ZX10R at Long Beach Motorsports (3291 Cherry Ave Long Beach, CA 90807) and opened an account with GE CAPITAL RETAIL BANK. Unfortunately, your Retail/Financing Bank’s service was inadequate because they customer service staff are unhelpful, lazy, and/or rude. All but one customer service representative were unhelpful. She informed me that all representatives had knowledge to fax numbers and all appropriate numbers and information. However, 90% of them did not have proper information and proper training. I am disappointed because I am being charged $10.00 service fees to make automated payments over the phone or $15.00 to speak to a “human”. I have been with many banks over the years and have had multiple accounts with Wells Fargo, Farmers Insurance Credit Union, Washington Mutual, and recently Pen Fed Credit Union. All of the following Banks that “finance” vehicles do not charge outrageous fees even close to what you are charging. I work for an insurance company and we charge at most for service fees $5.00. I am currently financing a car through Nissan/Infiniti Finance Corp. and they to only would charge $5.00 if I did not have automatic payments. I do however have automatic withdrawal payments with the above listed companies and NEVER pay REDICOULOUS SERVICE FEES!!! All of the banks listed have ONLINE capabilities to make payments, YOU DO NOT!!! Friday the 19th of July I did make a payment for $250.00 over the automated phone and was never charged $250.00 for the payment and $10.00 service fee to make a payment with an automated system that costs you no money to use other than for the phone line and electricity. You are a multi-billion dollar corporation and you still have prehistoric ways of making payments? Is this how you generate so much money is charging these ridiculous fees? To resolve the problem, I would appreciate it if you refund me my last late fee occurred this month. Enclosed are copies of my bank account information to withdrawal money from my account every month along with a voided check like I have so previously faxed and mailed multiple times, yet I continue to receive unable to enroll you papers. I look forward to your reply and a resolution to my problem and will wait until 08/19/2013 before seeking help from the Board of Governors of the Federal Reserve System, a consumer protection agency, and/or the Better Business Bureau. I will also encourage fellow friends and customers to be more opinionated on the services which you provide them as well.