My oldest son wanted a Didgeridoo. One day while checking my usual round of websites, I found a Didgeridoo on goingtoday.com for $19.99. I did a quick search online to see if goingtoday.com was legit and didn't find anything immediately negative about the website, so I forwarded it on to my wife to show our son.
Despite being very frugal with his money, he decided that this was a good buy and wanted to purchase it. So, I ordered it on June 6th. They used PayPal to process my order, so that gave me a little hope that this was a legit website. PayPal charged our account on their behalf almost immediately. The receipt I received via email said that the package would arrive within 3-7 business days.
My son counted down the days. He anxiously awaited the arrival of a FedEx or UPS truck. When day seven came and went without a package, I began to worry. I used the fill-able form on their website to inquire about our package. It promised a response within two business days. Two days later, no response. I tried again. Same outcome. We found a phone number on the receipt, so I called it by day nine. I received a very poorly recorded voice message stating that no one was available to take my call and to leave a message. I left a detailed message and received no response.
I called again on day 10 and sent a third email. No response whatsoever. Yesterday (day 10), I decided to call PayPal and open a complaint. They were very nice and told me that they would open a dispute. This would give the company 10 days to resolve the matter or I would receive a full refund via PayPal. Upon further investigation online, I did eventually find a website called resellerratings.com that had many similar complaints about this particular website.
My son was heartbroken when I told him yesterday that he should probably not expect his package to arrive. I explained to him about crooked people who desire to play on innocent consumers and steal their money. I explained that unfortunately, he was a victim to this vile practice. He cried. Poor guy! It broke my heart. If this would have happened to me, I would have been upset, but I would have probably settled with just a full refund from PayPal. But, you don't mess with my kid! So, today, I contacted the Better Business Bureau and opened a complaint.
Once I receive my refund from Paypal, I will be contacting them to open a complaint so that they will no longer do business with this website and therefore protect the community of consumers who trust PayPal to work with upright sellers. I'm angry. You won't like me when I'm angry, goingtoday.com. I've written this report to further spread the news about this company's poor business practices in hopes that it will save some consumer the trouble and frustration that we just experienced.