- Report: #1131817
Report - Rebuttal - Arbitrate
Complaint Review: Great call
Great callCarlsbad, California USA
Great call Jitterbug Scam on Seniors Carlsbad California
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I bought th is service/phone for my 90 y/o mother thinking that it would be a great device and phone company used to Seniors. What a rip-off! To begin, on the first day she had multiple phone calls daily from marketers and friends of the previous owner; then when we notified Great Call to block the calls, they said it would be a "few days". After a week it subsided, but never went away.
After a couple of weeks, mum decided she would prefer a land line so we called to discontinue The service. No problem- but they forgot to do this and we are being billed for the month of usage anyway because " we don't prorate our bill". My mother was not informed of this...
And finally, when I called customer service to notify them of the mistake, the remark was made that the date on the bill " was wrong" not to mention the additional charges for a photo, and a text message ( mum doesn't even know how to do this ....and no one has sent her any of these items. Since when is the company always correct and what happened to customer service when you wanted a happy consumer regardless what it took to get?..
dont use use this service at all! It smells!
This report was posted on Ripoff Report on 03/19/2014 09:32 AM and is a permanent record located here: http://www.ripoffreport.com/r/Great-call/Carlsbad-California-92018/Great-call-Jitterbug-Scam-on-Seniors-Carlsbad-California-1131817. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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