• Report: #1165747

Complaint Review: great expressions dental center

  • Submitted: Tue, July 29, 2014
  • Updated: Tue, July 29, 2014

  • Reported By: kim — powell Tennessee
great expressions dental center
1616 west cape coral pkwy #115 cape coral, Florida USA

great expressions dental center misled patient for unnecessary procedures and charges cape coral Florida

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

I was new to the Cape Coral, FL city and the dentist in this clinic on W Cape Coral Pkwy (part of a national chain) was listed by Humana as being in my network. Set up appointment and went for a semi-annual exam and cleaning. I had a good dental exam and X-rays just 6 months prior and so refused to take any additional X-rays in this visit. After consulting the front office, the hygienist came back and clearly assured me that I would not have to pay for the X-rays if I allowed her to take them. The statement after the visit also showed a zero patient charge for the X-rays.

A month later, the clinic sent a bill to me for the X-rays. They actually submitted a claim to Humana which they obviously knew or should have known would be rejectred. The front office had examined my dental card and called Humana about my coverage before I was even admitted into the exam room. Even worse, the amount for the X-rays in my statement (which they should have absorbed based on their assurance to me before the procedure) was much smaller than the amount they tried to bill Humana. These numbers are all on record.

To top it off, the dentist then used the X-rays to "justify" her recommendation of perio scaling and root planning. These procedures would cost several thousand dollars. And of course, she refused to clean the teeth !

I said "justify" because i have a nephew and sister in law who are dentists (out of state) who saw the same X-rays and told me that the scaling and root planning procedures were not needed.

You can now in retrospect figure out how this dentist and clinic are operating their business. I protested to the corporate office to no avail. What we do not know is whether this business model is being promoted by the corporation or it is being done by just this clinic. But we know that being a national chain, whatever extra profits, justified or not, a branch clinic gets, profits the corporation as well.

So beware of promises even from what should have been honorable professionals. Its amazing how a few dollars can corrupt the integrity of some people.

This report was posted on Ripoff Report on 07/29/2014 07:45 AM and is a permanent record located here: http://www.ripoffreport.com/r/great-expressions-dental-center/cape-coral-Florida-33914/great-expressions-dental-center-misled-patient-for-unnecessary-procedures-and-charges-cap-1165747. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on great expressions dental center

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?