Hallmark Hyundai Destroys interior of car, had to total car. Wont own up to they caused the damage. Hendersonville Tennessee

In July of 2016, my 2014 mint condition Hyundai Elantra was in a flash flood. I was driving the car at the time. Luckily I was pushed out of the flood by Officers to higher ground. When I exited the car, I inpected it. I also was super pleased that the interior of the car was BONE DRY. The Officers also noted it was.

The next morning I went back to to cars location to see if it would start. It did, but sounded terrible, so I immediatly shut it off. I called my insurance to open a claim, then AAA to come tow the car to where it was purchased-Hallmark Hyundai in Hendersonville, TN. I notified them it would be coming down, and needed an estimate to repair it.

Hours later, I received a phone call from serivice rep Sasha. She told me the motor was blown. She said when the mechanics took the pan off the motor, "Pieces fell out".. I was a little stunned, knowing the car had water damage, and did start for me. She told me a new motor was on order.

A few days later, I was in the area, and remembered my glasses were in my center console, so I thought I'd swing into Hallmark Hyundai, and grab them out of the car. When I got there, I found my car, and opened the door. IT WAS GUTTED ! The interior was out of the car, and was wet all inside. I asked Sasha to come out. She did and I asked why the hell my interior was removed. She stated " It had allot of water in it". I stated to her it was bone dry when the AAA picked it up, and the windows were shut in the vehicle when it left my posession. She went on to state it had water everywhere. She said "We will have it decontaminated before you get it back so it wont smell like mold".

I totally disagreed. I was livid! The truth of the matter is, that it was delivered to Hallmark in dry cond, and IN THEIR POSESSION, it was flooded. More than likely they left the windows down after inspectiong it, and forgot about it. We had terrible tornadic type storms all that week, and obviously was flooded due to their negligence. Hallmark denied any such claim.

Fact is, they didnt expect me to come there and see my car. They were going to "dry it out", put it back together, and NEVER tell my insurance company or myself that they flooded it. I called my insurance agent and told them about the incident. They were livid as well. Again, Hallmark Hyundai denied all accusations of the negligence. I also told my insurance agent they didnt even look at the motor. It was never touched. There were no finger prints on the engine, nor was the battery ever disconnected. They simply turned it on like I did, and said it needed a new $6,000 engine.

I told my agent I didnt want the car back and to total it. They agreed. Things would have gone wrong with the car having the wires all soaked. So there--I lost my car from a repair to a total loss due to NEGLECT OF HALLMARK HYUNDAI. We would have been ok with having a new motor..But after they lied to our face we wanted nothing to do with the car.

Hallmark Hyundai also CHARGED MY INSURANCE COMPANY $ 1100 to reinstall the interior, and a restock fee of $300 for the new engine!

Needless to say, this is going up the chain to Hyundai Corporate. I will not let this rest, and someone's going to have to answer for their negligence. We have proof the car was dry when left my posession, and even Hallmark Hyundai stated to my insurance rep the car was dry upon taking posession of my vehicle. A statement they LATER DENIED saying.

Oh, and by the way, Sasha mysteriously got FIRED..Is this SHADY OR WHAT?

DO NOT BUY A CAR FROM THIS PLACE. THEY COULD CARE LESS ABOUT YOU. THIS STORY SHOULD GIVE YOU AN IDEA HOW SHADY THIS PLACE IS..

Thanks for taking the time to read this..I lost 4,000 dollars on my car because of totalling it. Thanks Hallmark Hyundai--YOU GUYS SUCK!