- Report: #74675
Report - Rebuttal - Arbitrate
Complaint Review: Haynes Furniture And Carpet Installers
Haynes Furniture And Carpet Installers5324 Virginia Beach Blvd Virginia Beach, Virginia U.S.A.
Haynes Furniture And Carpet Installers ripoff Trespassed into house, did not stretch carpet, left 2 room doors off, tramped dirt on new carpet, left large unused carpet roll, metal strips not placed doorway Virginia Beach Virginia
*Consumer Suggestion: $900 to Carpet a WHOLE HOUSE?
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I reported this to the customer service department for carpet installation(Shauntae). I was told that she would inform her boss, who was not there at the time. The next day, I gave them a follow-up call and the person I talked to the day before was out sick and there was not there to help. They took a message to give to the manager again.
The third day, I called again, the initial person talked to was still out sick. Another message was given to have the manager call. I later called again and talked to the manager, who stated that someone would be sent to make the repairs mentioned above. I told them the urgency of getting this work done so that I can complete the closing contract of the house. The longer the house is vacant the more money I have spend. The managerinformed me that I would be contacted prior to their revisit.
One week from the last telephone contact, I called back to find out the status of the scheduled repairs and revisit. I was told that the manager(John) is not available and that they would have him call me. This time I speak to (Alice), who refuse to give me a last name.
I asked to be compensated for the repairs for expediency. The Buyer's bank inspection is due this week(12 Dec 03), but I've been trying to hold them off until all repairs are complete to get maximum value. The buyer of the house has moved out her apartment and is ready to move in before Xmas. The longer I wait to close on the house the more cost I accrued.
I am still waiting to hear from the manager of customer service to correct the problem. I am not a satisfied or happy customer. I need immediate action. Time is money in this case.
This report was posted on Ripoff Report on 12/10/2003 11:10 AM and is a permanent record located here: http://www.ripoffreport.com/r/Haynes-Furniture-And-Carpet-Installers/Virginia-Beach-Virginia-23462/Haynes-Furniture-And-Carpet-Installers-ripoff-Trespassed-into-house-did-not-stretch-carpe-74675. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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