• Report: #710977

Complaint Review: Hertz Car Rentals

  • Submitted: Mon, March 28, 2011
  • Updated: Mon, March 28, 2011

  • Reported By: Bob Love — Montgomery Village Maryland USA
Hertz Car Rentals
Hertz Sky Harbor Airport Phoenix, Arizona United States of America

Hertz Car Rentals American Traffic Solutions SCAM/RIP OFF Phoenix, Arizona

*Consumer Comment: JFK?

*Consumer Comment: Nearly Identical

*Consumer Comment: Not available in AZ

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I rented a car thru Hertz at Phoenix Sky Harbor Airport. I was not advised by Hertz at any time that the car was equipped with PlatePass-parent company is American Traffic Solutions a device which automatically pays for tolls for bridges and tunnels. I did not ask for this service and was not told about this option by Hertz at all when i rented the car. Was never given any option to activate this or reject it.

Hertz gave my credit card # to Plate Pass to charge me without my knowledge or consent. THIS IS ILLEGAL

Upon returning home i got a charge on my credit card for unspecified fee of $15.00. I called Hertz at JFK and got the run-around. Nobody wanted to answer my questions. I too have now koined the BOYCOTT HERTZ movement. I encourage everyone to BOYCOTT HERTZ until the stop scamming it's customers.

I looked on line and found numerous complaints around America from this company illegally charging people and ripping them off. How many thousands has this company ripped off consumers for.


This report was posted on Ripoff Report on 03/28/2011 06:55 AM and is a permanent record located here: http://www.ripoffreport.com/r/Hertz-Car-Rentals/Phoenix-Arizona-/Hertz-Car-Rentals-American-Traffic-Solutions-SCAMRIP-OFF-Phoenix-Arizona-710977. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

JFK?

AUTHOR: Robert - (U.S.A.)

No wonder you got the run around.  You rented a car in Phoenix yet you called JFK in New York.

Did you read your rental agreement?  Is there ANYTHING on there that states you were getting or being charged for "PlatePass"?

My guess is that there is and this is probably just another case where a person does not read what they sign.  However, IF there is NOTHING on the Rental Agreement that states you are agreeing to PlatePass or you specifically declined it then it is a simple case of disputing it with your Credit Card company.

However, if the charge is reversed and the "toll" was valid.  You are still going to owe it unless you an prove you already paid it.
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#2 Consumer Comment

Nearly Identical

AUTHOR: patti - (United States of America)

It's also very interesting that this report from 2009 is nearly identical to yours:

http://www.ripoffreport.com/auto-truck-rental/american-traffic-sol/american-traffic-solutions-p-eea7p.htm
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#3 Consumer Comment

Not available in AZ

AUTHOR: patti - (United States of America)

It's interesting to note that, according to Hertz's website, PlatePass is not available in cars rented in Arizona:

https://www.hertz.com/rentacar/partner/index.jsp?targetPage=platepass.jsp%3FselectedPartnerCode%3DPL%26selectedPartnerName%3DPlatePass%C2%AE%26partnerType%3DS%26leftNavUserSelection%3DglobNav_8_1
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