Instant Interlock Instant Interlock, LLC Instant Interlock, Ignition Interlock Tempe, Phoenix, Tucson, Queen Creek Arizona

This company is by far the worst I have ever dealt with. It's amazing to me how unconcerned they are of their paying clients. I went to them in trust because their company is one of many that's listed under Arizona's MVD legal interlock companies.

Within the first couple weeks, I was wrongfully charged $100 for two missed blows because my device was faulty. I was told to send an email to request a refund. I never received a refund. Instead, they just credited my bill.

The following month, I was mistakenly billed twice. I was instructed, once again, to send an email in order to receive a refund. I was refunded the money within 5 business days.

I got locked out of my interlock because of misunderstanding of how much time I had left to have it serviced versus what the device displayed. I had to take a bus to the nearest service center. Even though I made an appointment, I was asked to wait an hour until the serviceman arrived. He then acted like he had no idea what I was talking about and stared at the device like a completely foreign object. I proceeded to wait another hour, while he called Instant Interlock to find out how to service the device.

One day, my card was declined. I checked my account and was surprised to see a $50.00 charge from Instant Interlock withdrawn that very day. When I called Instant Interlock they said the charge was for my appointment made at noon that day. I explained that I had no appointment that day nor any issues with the device.  Fortunately, that time I was refunded the  money immediately.

After seeming like things were going fine for a couple months, I received a notice from the MVD explaining that my license was suspended because I wasn't in compliance with my court ordered interlock instructions. I was told by the MVD that it would cost $35.00 to reinstate my license. I called Instant Interlock confused and angry. They confirmed that they hadn't sent any reports to the MVD for the last 2 months. The woman I spoke to assured me that she'd straighten matters out. When I asked about being compensated the $35.00, she told me to send an email. I did and this time I never received a reply. I called theVD the next week and they said they voided the suspension on my license amd that there would be no fee. I just wish someone from Instant Interlock would have replied with an apology and explained that the fee could be avoided. 

The next month, I was ready to have the device removed. I was frustrated with Instant Interlock and ready to be done dealing with them. I had an issue with billing. I owed $11.38. I asked that they send a bill since my debit card on file had been lost and therefore was deactivated. The woman in billing refused. I explained my situation and asked to have the fees removed because of the horrible service received. She was still absolutley unsympathetic. Once I found a card to use for payment, I couldn't get a hold of anyone in any department. I tried for 40 mins and finally received a call back. After I got the payment sorted out an hour later, it didn't matter because the service center was then closed. They closed an hour and a half earlier than the business hours posted on the door. Also, without any form of notice to me despite the fact that I told them what was going on with Instant Interlock and said that I'd be back. I wrote an unhappy email to Instant Interlock, hoping someone would understand my frustration and possibly compensate me somehow. I got the device uninstalled the very next morning, thanfully. 3 business days later and still no reply from Instant Interlock.