- Report: #506058
Report - Rebuttal - Arbitrate
Complaint Review: Intercontinental Capital Group
Intercontinental Capital Group55 East 59th street Manhattan, New York United States of America
Intercontinental Capital Group REVIEW: Customer Satisfaction Commitment: Intercontinental Capital Group, Inc is committed to customer satisfaction, Intercontinental Capital Group, Incimplemented strategic changes to insure clients success, focusing on finding ways to help clients search for new opportunities effectively even in the sort of challenging market we face today.
*UPDATE: Recognized by Ripoff Report Corporate Advocacy Program as a Verified Business service Intercontinental Capital Group, Inc pledges to always resolve any issues, feel confident & secure when doing business with Intercontinental Capital Group, Inc.
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Ripoff Report REVIEW:
Editors UPDATE: Positive rating and recognition has been given to Intercontinental Capital Group, Inc for its commitment to excellence in customer service.
Ripoff Reports discussions with Intercontinental Capital Group, Inc have uncovered an ongoing commitment by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. Intercontinental Capital Group, Inc explained to Ripoff Report how they listen carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
Intercontinental Capital Groups President has informed us that his personal philosophy is that his clients are a precious resource. As a successful businessman, he feels it is critical to listen to his customers and respond properly. By always putting his customers first, Intercontinental Capital Group, Inc hopes to maintain Intercontinental Capital Group, Inc as a successful enterprise both now and for many years to come.
Another top executive of the company told us that the company’s business philosophy is based on the premise that every customer matters at ICG where our volume is low and our commitment to satisfaction is high. Intercontinental Capital Group, Inc mission statement says it all: "Our goal is to provide our clients the best quality, value and professional excellence in the industry." Some of the other things Ripoff Report learned in the course of its investigation: typical customer feedback reads: [From our very first conversation with our loan originator, he impressed us with his integrity, kindness and his high level of professionalism. As a longtime marketing guy, good customer service is something I really appreciate."
Intercontinental Capital Groups loan originators have expressed that they feel very confident doing their job. The team leader at ICG stated "I have been in this business for the better part of a decade, I am constantly impressed with the level of customer service this company provides to potential borrowers. Patience and knowledge are two major qualities that our loan originators possess.
Intercontinental Capital Group, Inc. recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Reports Investigation, Intercontinental Capital Group, Inc has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our investigation, which included discussions with company executives and many of his past and current associates, Ripoff Report is convinced that Intercontinental Capital Group, Inc is committed to quality delivery of services resulting in total client satisfaction.
Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
SPECIAL NOTE ABOUT THE ONE REPORT THAT WAS FILED Intercontinental Capital Group:
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every person who filed a complaint so they can make things right with them. In order to confirm that complaint were resolved, Ripoff Report emailed eveyone who filed a complaint about Intercontinental Capital Group to make sure that customers from the past were taken care of.
===================== NOW TO THE ORIGINAL REPORT THAT WAS FILED
Intercontinental Capital Group ICG, Economic stimulus center, Mortgage Relief Center I didn't believe in the devil until I came across this company!!!! Please stay away from them. Manhattan, New York
Do not even check an email from this company or you will be sorry!!! They claim to be a one stop shop, repairing credit, loan mods, refinancing, real estate brokering, bankruptcy attys, etc. (all in house). Your great grand children will be paying for their service fees. Yes, that's how expensive their sevices are...oh, and your figures will keep changing. And at closing don't be shocked if your interest rate went from 5% to 14%. Please stay far away from them. Don't let those silver tongued salesmen and saleswomen trick you into pandora's box. STAY AWAY!!!! even the President and owner Jason Movado talks to you on the phone and sells to you (isn't that wierd?).
This report was posted on Ripoff Report on 10/07/2009 10:55 PM and is a permanent record located here: http://www.ripoffreport.com/r/Intercontinental-Capital-Group/Manhattan-New-York-/Intercontinental-Capital-Group-REVIEW-Customer-Satisfaction-Commitment-Intercontinental-506058. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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