- Report: #1065102
Report - Rebuttal - Arbitrate
Complaint Review: interior trade
interior trade1025 randolph st oak park, Illinois USA
interior trade interior trade enterprise, inc.,dan zhong, grace zhong refund policy discusses incurred shipping and handling fees, charges $5.99, then claims it says aactual fees...which it does not! just another way for them to rip off people on top of their usurious 30% restockiing fee, which btw, i agreed to. oak park Illinois
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i read the refund policy before purchasing chairs from this company and it states a 30% re-stocking fee + shipping and handling fees incurred would be taken out of the refund. chairs cost $399.98 + $5.99 in shipping and handling so i was expecting a deduction of $125.95 or a refund in the amount of $280. instead i received a refund for $231 because customer service claimed they kept "actual" shipping charges. It's not what the policy says and they will not address that issue. i've sent emails and called and a still no response to that, only response is a copy of the fed ex bill and charges they claim they paid, despite charging me far less. i have also filed a complaint/resolution query to paypal.
do not use this company!!! the restocking fee is outrageous. i paid 30% and never took the remaining 3 chairs out of the boxes. further, the boxes they were shipped in looked like they had been used 3 or 4 times previously and had holes in them which i documented prior to sending back and sent the pictures to customer service disclaiming any potential liabilty for damages.
This report was posted on Ripoff Report on 07/07/2013 08:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/interior-trade/oak-park-Illinois-60302/interior-trade-interior-trade-enterprise-incdan-zhong-grace-zhong-refund-policy-discu-1065102. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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