Complaint Review: Kapetanic Heating and Cooling - Joliet Illinois
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- Author Not Confirmed
- Kapetanic Heating and Cooling 531 Wilcox Street Joliet, Illinois USA
- Phone: (815) 727-4252
- Web:
- Category: Heating, Cooling & Ventilation
Kapetanic Heating and Cooling Beware of bad customer service and shoddy work! Joliet Illinois
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Goodman furnace installed by this company 2 years ago. Heat exchanger cracked 3 times. Took 2 weeks of incessant badgering to get the installer out to address the issue. told 3 seperate times, "I'll be there tomorrow" and then didn't show. Finally replaced the heat exchanger once. Worked for a week and cracked again. failed to show up after repeated attempts to contact.
Hired a new HVAC person who informed me that the heat exchanger cracked because the supply and return air lines were not configured correctly. The return supply was only half of what it should have been and the supply was only 2/3 what it should have been, causing heta to build up in the unit and crack the heat exchanger. Replaced the furnace and reconfigured the supplies correctly. Delivers way more heat and has been working perfectly even through this record cold spell. Also learned that the AC condenser unit they installed is drastically under capacity.
Kapetanic has TERRIBLE customer service and apparently doesn't know how to install furnaces and AC units. Just looking to take the money and run.
This report was posted on Ripoff Report on 01/06/2014 12:02 PM and is a permanent record located here: https://www.ripoffreport.com/reports/kapetanic-heating-and-cooling/joliet-illinois-60435/kapetanic-heating-and-cooling-beware-of-bad-customer-service-and-shoddy-work-joliet-illi-1113299. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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