• Report: #523359

Complaint Review: Led Outfitters

  • Submitted: Fri, November 13, 2009
  • Updated: Sun, June 26, 2011

  • Reported By: capt FD TEXAS — porter Texas United States of America
Led Outfitters
14 Bond St Great Neck, New York United States of America

Led Outfitters fire dept. ripped off Great Neck, New York

*Consumer Comment: This is the most unprofessional place I have ever done business with

*General Comment: ledoutfitters.com

*UPDATE Employee: We would Like to help you out

*General Comment: Contact the Nassau County Police Department

*Consumer Comment: The owner of this company should go to prison.

*Consumer Comment: Same thing

*UPDATE Employee: The post above is a complete LIE!

*Consumer Comment: I'm a victim too!

*Consumer Comment: Up-date

*Consumer Comment: custmer service

*UPDATE Employee: Rebuttal from Led Outfitters

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My dept. ordered a light bar from this company we where promised that aware order would be delivered on a cretin day it was not when we called to check the status of the order we where cussed at several derogatory comments regarding the age of the person calling where made i have never been treated so badly before by a company that caters to police EMS and fire i will never do business with this company again and would not recommend this company to anyone PS still haven't got my light bar

This report was posted on Ripoff Report on 11/13/2009 11:51 AM and is a permanent record located here: http://www.ripoffreport.com/r/Led-Outfitters/Great-Neck-New-York-11021/Led-Outfitters-fire-dept-ripped-off-Great-Neck-New-York-523359. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 11Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

This is the most unprofessional place I have ever done business with

AUTHOR: cpr4yourcar - ()

I ordered a Chrysler mini from them back in january and never received the order.  When I called after 3 weeks they told me that they would send me the next model up at no additional charge which was a whopping 10 dollars.  They proceeded not to send the light again.  Every time I call back they tell me the lights were supposed to come in but they didnt and thats why they didnt send the upgraded light.  I have now been waiting for almost 2 months for a light and the guy who I spoke to this last time was a real a*****e.  I asked him to overnight it when it came in and he said that was out of the question.  I asked him to just send the upgrade promised and he said he wasn't going to do that.  I asked him his last name and he wouldn't give that to me even though he claimed he was a manager.  I am seriously considering legal council in this matter as I feel I have been robbed.  They took my money and now won't send me the product I ordered or a resonable replacement.

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#2 General Comment

ledoutfitters.com

AUTHOR: Joey - (United States of America)

i placed a order for 1 surface mount light and they sent me 4 of them one of them were broke i sent it back and they never recieved it... a few weeks later i was informed that i was still charged for 4 led light so i called the guy and he said to send them back so i got the money together and sent them back.

after a few weeks i looked on my account and it said i was still being charged for $160 so i called this company and they said they never recieved but USPS had a signature of the person who recieved it... (smx4) now they are sem 4 r/r

to this day i have not recieved anything from the company in which they wanted me to be a distribitor for them. i will never deal with this company again after this unless they treat me like i should..
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#3 UPDATE Employee

We would Like to help you out

AUTHOR: Led Outfitters - (USA)

All Businesses will have complaints. Its how we resolve them shows how
the company handles itself in these types of situations. Please feel
free to contact me to get this issue resolved. You were not ripped off
and we are
not out there to rip you off. We deal with many customers every
month, and we want to make sure you are included with the rest of the
happy and satisfied customers. There was probably some sort of
misunderstanding.  Please email me directly at ledoutfittersservice at
gmail.com and I'll be glad and happy to bend backwards for you and get
this straightened out.
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#4 General Comment

Contact the Nassau County Police Department

AUTHOR: Nassau County Detectives - (United States of America)

Please e-mail complaints of fraud regarding LED Outfitters to the Nassau County Police Department at NCPD6THSQUAD@PDCN.ORG  You will be given instructions on how to make a report.  Include a brief description of the incident.  All information will be kept confidential. We will get back to you.
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#5 Consumer Comment

The owner of this company should go to prison.

AUTHOR: Pissed off Firefighter - (United States of America)

I ordered a dashlight from LED Outfitters last fall.  I gave up on trying to get my money back after about three months of fighting with them.  And after I sent the non-working product back to them.  I can vouch that this is a one man operation.  I called probably 100+ times in three months and never spoke to anyone else.  If you need any other evidence that its a small time bullshit operation, consider the fact that the owner has time to troll the internet and look for people bad-mouthing his POS company.  This guy has STOLEN from too many people who earn our livings serving our communities.  I filed a complaint with paypal.  If you got ripped off and paid through them, please do the same.  They won't investigate him unless they have more complaints.  Attached is a picture of the product I returned...taken at the post office for evidence.

To the owner,
Since you're a big enough b***h to have to read this site and reply to peoples' posts, my order number was 964603.  Call me.  Even better, you have my shipping address...come talk to me in person you limpdick piece of trash.  Your day will come.  You can't treat people the way you do and never answer for it....if nothing else, you will rot in hell.
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#6 Consumer Comment

Same thing

AUTHOR: Wasax3 - (United States of America)

Well, SLK was a business that was run very poorly by a very immature kid, named Mike, in Great Neck NY. If I do recall correctly, your business, LED Outfitters, Is run very poorly, by some very immature people, one of which named Mike, in Great Neck NY.

My apologies for "Assuming" you were the same buisness, I can clearly see your not. (That was a sarcastic statement.) 
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#7 UPDATE Employee

The post above is a complete LIE!

AUTHOR: Led Outfitters - (United States of America)

In regards to the comments made by the previous poster that we made friends with post office employees and took packages is a complete lie.

We are not the same company as SLK and we have nothing to do with them. If you have an issue with them, then make a post about them. Don't post something that happened to you and blame it on us. I hope you get your money back and good luck
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#8 Consumer Comment

I'm a victim too!

AUTHOR: Wasax3 - (United States of America)

This buisness is just one kid, or atleast used to be just one kid "running" it ( I use the term losely). They used to be called "Strobe Light King" and sold most of their products on eBay. I bought over $1000 of products that I resold to friends and neighbors around my area. I had $300 worth of products that was defective so I shipped it back to him as he told me too but claims he "never got them". I went to far as to tracking everything through the post office it was delivered to and learned that he did infact get the items, however he had commited mail fraud. He befriended the postal employees at his local post office and was able to go behind the counter and get his packages before they had a chance to scan them saying he picked them up. I alerted the USPS Inpectors about this and they investigated the issue as well. Unfortunatly, he still owes me $300.

I have all the emails and paperwork still saved so if anyone would like to take legal action against this company please let me know.

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#9 Consumer Comment

Up-date

AUTHOR: larry - (United States of America)

I really wanted the light they offered, you cant find many in green.. So i called them again, and have to say this time got my problem worked out... guess everyone has a bad day and i can only imagen how hard it is to run a busness these days... my oder has been placed and should be on its way soon... the person on the phone took the time to work with me... im a happy custermer now.. Thank you so much. Larry M Nuckols
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#10 Consumer Comment

custmer service

AUTHOR: larry - (United States of America)

I tried to place an on-line order with them, and my billing address in dif then my mailing address... my oders got canseled and when i called them i was treated badly by the person who answered the phone. he canseled my order again and hung up on me... problem is he is the one who answeres all the extentions and he will not put me through to any one who will help me there... not a good way to do busness guys... problem is i would love to order from you... Larry M , EMS in Indiana
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#11 UPDATE Employee

Rebuttal from Led Outfitters

AUTHOR: Led Outfitters - (United States of America)

All Businesses will have complaints. Its how we resolve them shows how the company handles itself in these types of situations.

Please feel free to contact me to get this issue resolved. It is possible your lightbar was shipped but returned to us or some other issue could have happened along the way.

Please contact me asap to resolve this problem and get you the product you ordered.

You were not ripped off and we are not out there to rip you off. We deal with over 1000 customers every month, and we want to make sure you are included with the rest of the happy and satisfied customers.


877-808-5337 ext 1
Mon-Fri 10:00-5:00 EST
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