LED Outfitters Warranty Failure, Horrible Customer Service West Hempstead New York

Attempted multiple times to request RMA number via their website. Finally called them and was told to send the part in and was told I did not need an RMA number, just the original order number. 

Contacted them back by phone after allowing 2 weeks for the RMA process to occur, was told part was on backorder and was 2-3 weeks out.

It has now been a month since that last call and still no part. I tried to call today and the gentleman who answered the phone wanted a tracking number that I didn't have, refused to look it up by original order number, and then hung up on me. 

I attempted to call back and the phone did not get answered.