- Report: #1047388
Report - Rebuttal - Arbitrate
Complaint Review: LED Outfitters
LED Outfitters25 Hempstead Gardens Dr West Hempstead, New York USA
LED Outfitters Warranty Failure, Horrible Customer Service West Hempstead New York
*Consumer Comment: same thing happened to me!!!
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Attempted multiple times to request RMA number via their website. Finally called them and was told to send the part in and was told I did not need an RMA number, just the original order number.
Contacted them back by phone after allowing 2 weeks for the RMA process to occur, was told part was on backorder and was 2-3 weeks out.
It has now been a month since that last call and still no part. I tried to call today and the gentleman who answered the phone wanted a tracking number that I didn't have, refused to look it up by original order number, and then hung up on me.
I attempted to call back and the phone did not get answered.
This report was posted on Ripoff Report on 04/30/2013 12:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/LED-Outfitters/West-Hempstead-New-York-11552/LED-Outfitters-Warranty-Failure-Horrible-Customer-Service-West-Hempstead-New-York-1047388. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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