• Report: #732476

Complaint Review: mackcam

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  • Submitted: Tue, May 24, 2011
  • Updated: Tue, May 24, 2011

  • Reported By: robert — los angeles California United States of America
mackcam
200 Morris Avenue Springfield, New Jersey United States of America

mackcam Forced me to wait 6 months before processing a warranty claim Springfield, New Jersey

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Calument, a great company, sold me a warranty by Mack Cameras for a new Nikon P7000.  The camera turned out to have a faulty shutter.  Mack Camera's warranty guaranteed prompt international service under warranty.  The company made me jump through hoops in terms of request forms, price estimate forms, price approval forms, check request forms and after 6 months, 12 emails, 5 phonecalls, they still hadn't sent me a check.

Here are the worst offenders:

Nick Eng - Operations Manager - refused to apologize for the awful service
Cheryl ? - International Department - rarely responded to emails over 6 months
Christina ? - secretary who refused to give me her full name, pass my calls through to anyone higher

This report was posted on Ripoff Report on 05/24/2011 02:11 AM and is a permanent record located here: http://www.ripoffreport.com/r/mackcam/Springfield-New-Jersey-07081/mackcam-Forced-me-to-wait-6-months-before-processing-a-warranty-claim-Springfield-New-Je-732476. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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