Report: #732476

Complaint Review: mackcam

  • Submitted: Tue, May 24, 2011
  • Updated: Tue, May 24, 2011
  • Reported By: robert — los angeles California United States of America
  • mackcam
    200 Morris Avenue
    Springfield, New Jersey
    United States of America

mackcam Forced me to wait 6 months before processing a warranty claim Springfield, New Jersey

Show customers why they should trust your business over your competitors...

Calument, a great company, sold me a warranty by Mack Cameras for a new Nikon P7000.  The camera turned out to have a faulty shutter.  Mack Camera's warranty guaranteed prompt international service under warranty.  The company made me jump through hoops in terms of request forms, price estimate forms, price approval forms, check request forms and after 6 months, 12 emails, 5 phonecalls, they still hadn't sent me a check.

Here are the worst offenders:

Nick Eng - Operations Manager - refused to apologize for the awful service
Cheryl ? - International Department - rarely responded to emails over 6 months
Christina ? - secretary who refused to give me her full name, pass my calls through to anyone higher
Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 05/24/2011 02:11 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.