- Report: #1078105
Report - Rebuttal - Arbitrate
Complaint Review: Market Leader
Market Leader11332 NE 122nd Way Kirkland, Washington USA
Market Leader Very Disapponting Kirkland Washington
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I have been a Market Leader customer for 6 months and have yet to close a deal. The problem with this service is the "leads" are just people looking in a certain area to get an idea of home prices. They are not necessarily purchasing or selling a home. They don't have to input a phone number, just an email address to sign up on the site. Out of 80 leads, I only received 6 phone numbers. The interaction from the potential clients is very poor. I spent a tremendous amount of time watching the webinars, learning how to set up my potential clients on their campaigns, etc. with little or no responses. It was a total waste of time and money. I would recommend Zillow over this site any day. On Zillow, you are responding to someone actually in the market, not just someone looking out of curiosity
The customer service I received at Market Leader was appalling. I had worked with a rep named Kimberly originally who told me I was able to modify my contract in 3 months if I wasn't happy, to reduce my lead number which would reduce my payment. Of course, after 3 months, Kimberly was on maternity leave and no one knew what I was talking about. Luckily, Kimberly had also talked with my husband before I signed up, and once he got involved they backed down and honored what she had told us. I don't feel this is a very reputable company and a total rip-off. I would never recommend them as a lead source. I've talked with other agents....some who have gotten lucky and had a client out of it....some who didn't. It's a definite hit or miss system. If you pay $600 a month, you'll get 20 leads per month. Maybe you'll get a client....maybe you won't. That's a whole lot of marketing dollars that you can use elsewhere with much better results.
BTW.....Market Leader has recently been purchased by Trulia.
This report was posted on Ripoff Report on 08/22/2013 10:43 AM and is a permanent record located here: http://www.ripoffreport.com/r/Market-Leader/Kirkland-Washington-98034/Market-Leader-Very-Disapponting-Kirkland-Washington-1078105. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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