Master Tool Repair Told me the pair I needed, when it was sent not even close, charged me restocking and shipping fee. Chesapeake,, Virginia

Don't bother with this business.  We tried ordering from this company a few times and each experience ended badly.  Parts are never available as listed online or parts are on "back order" for some reason.  Then, we had to wait days for a refund.  Bad business practices!!

I am a local customer and I have ordered from this company many times. I
have, also, ordered from Troy-Bilt, Sanborn Mfg (Coleman), Bostitch and
others. They all have the same policy - you must provide a make, model,
part number, etc. If the part number no longer exists, then a
replacement part, universal part (or work around) is suggested. The
information for suggested replacement parts or fixes will come from the manufacturers and not a service center (Master Tool Repair). All companies have a return policy and they charge a fee to anyone returning parts to them (including the service centers).

The service center is often a "middle man" and they usually get their info from the large manufacturers.  It doesn't sound like a case of "terrible customer service" but a case where someone doesn't agree with the manufacturer's return policy.  I would call the manufacturer and file a complaint regarding their return policy.  I hope this helps anyone in the future.