- Report: #1088062
Report - Rebuttal - Arbitrate
Complaint Review: Maureen Tara Nelson
Maureen Tara NelsonMelville, New York USA
Maureen Tara Nelson Not as Promised Horrible Customer Service Melville New York
*REBUTTAL Owner of company: Worked it out with this client
*REBUTTAL Owner of company: This client, now ex-client is complaining about the fact she didn't like the service she received while I was out on medical leave. Please read my response.
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Maureen Tara Nelson is the biggest rip off I have encountered. Since May of 2013 I entered Maureen's office where she was very professional in promoting her matchmaking company and promising me success. Famous last words. From that point on until this moment it has been nothing but problems, broken promised, offensive cutomer service and lies. I was told by Maurren that she personaly creates each match based on her data. She sat with me for over an hour convincing me to join her "Elite" srvice for $4500.00. AFter my first postive encounter it all went doen hill. My first match was handome, however not interested. Fine and I didn't exprect success on the first match. After that the matches that were sent were not what I had discussed look wide in her office. Then a few weeks went by where I didn't recive a match nor follow up. After numeros phone calls. i recieved a phone call back by Geri yelling at me and as well as stating "Well MAureen has breast cancer and there are more important things to worry about" Yes, i do undertand and have dealt with cancer in my family. However,buisness is business and someone should have bee allocated to take care of the cleint list. Secondly, I was then dealing with Danielle who i shared my concern and gave MTN the benefit of the doubt to receive matches all of none who were interested. I am an attravive woman andfind it hard to beleive no one was interested!! Then weeks would go by where I was not receiving matches again calling and then receiving the same matches that I had declined. Some of the matches that were interestd (3) were out of the country??? Really, at that point I was getting the runaround and emails were not being answered. Phone were submitted on a daily basis always with an exscuse that Danielle was out of the office or Geri was with another client. (I have records of the phone calls) While away in Europe I called Danielle several times as well as emailed and no response. Finally, sent my third letter stating that I have not received the service that I was promised and wanted my money back. Maureen called and left a message explaing that Danieel was stealing from the company! Again not my problem. I paid for a service and I did not recieve it. I gave the agency 5 months to prove themselves and fix the wrong. There is insurance for employee issues such as stealing. I don't need a detailed report of what transpired in the office. Very unprofessional. Then Maureen sends me a match that did not fit my category of what i am looking for. I sat with her for over an hour expalining what I wanted in a match. This match did not fit my description looks wise as well as phyique wise.
This is a very unprofessional company in how they deal with theri clients and honeslty a farse.
East Rockaway New York
This report was posted on Ripoff Report on 09/28/2013 07:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/Maureen-Tara-Nelson/Melville-New-York-11518/Maureen-Tara-Nelson-Not-as-Promised-Horrible-Customer-Service-Melville-New-York-1088062. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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