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Report: #1087314

Complaint Review: Meineke Car Care Centers - Humble Texas

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  • Reported By: rtoddk1 — Humble Texas
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  • Meineke Car Care Centers 3515 FM 1960 East, Humble, TX 77338 Humble, Texas USA

Meineke Car Care Centers Poor Quality Repair and Poor Customer Service and Damage to My Vehicle Humble Texas

*UPDATE Employee ..inside information: NEW MANAGEMENT NEW OUTLLOK

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I took my 2007 Chevy Tahoe in to Meineke on FM 1960 in Humble, Texas to be checked for an oil leak. I was told the leak was due to work valve cover gasket. I paid for them to perform the repair. I left the shop and within a mile the leak was much worse.

I went back to the Meineke for them to fix it. The manager, Randon, told me that leak was due to a defective dipstick not the valve cover gasket. (I later understood that the dipstick was damaged in the process of repairing the valve cover gasket). So now I have paid $200.00 for a repair that I didn't need. They told me they would to a temporary repair until the part came in. I left he shop and within 5 miles, the temporary repair failed.(By the way, the temporary repair was zip ties and jb weld on an oil leak.)

I then escalated the complaint to the owner "Kenny". He told me to have the vehicle towed to a Meineke location until and rent a car (both at my own expense.) Kenny said I would get a call when the part came in. Kenny seemed to be very unconcerned and did not take a personal interest in addressing my problem. I took my vehicle on Monday September 23, 2013. To date, as of  September 25, 2013, I have not gotten an accurate status on when the part will arrive or a telephone call from Meineke. The only contact I have is when I call Meineke and they tell me to keep waiting on the part. My vehicle is now undrivable due to the oil leak based on their poor quality and I have no status on my vehicle repair due to their poor customer service.

This report was posted on Ripoff Report on 09/25/2013 02:19 PM and is a permanent record located here: https://www.ripoffreport.com/reports/meineke-car-care-centers/humble-texas-77346/meineke-car-care-centers-poor-quality-repair-and-poor-customer-service-and-damage-to-my-v-1087314. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 UPDATE Employee ..inside information

NEW MANAGEMENT NEW OUTLLOK

AUTHOR: LEE - (USA)

POSTED: Friday, April 15, 2016

I AM SO SORRY THAT YOU HAD THESE ISSUES WITH THIS STORE. I AM LEE AND I AM NOW HERE TO TAKE CARE OF ALL OF YOUR NEEDS. I WOULD LOVE FOR YOU TO GIVE US ANOTHER LOOK AND I BELIEVE ANYONE CAN MAKE A MISTAKE BUT HOW THEY TAKE CARE OF IT IS WHAT MATTERS. I STAND BEHIND OUR WORK AND WE HAVE GREAT TECHNICIANS NOW AND I MYSELF HAVE 23 YEARS EXPERIENCE SO ANYONE READING THIS WITH DOUBTS COME IN AND GIVE US A TRY I GUARANTEE YOU WILL NOT BE DISAPPOINTED! MENTION YOU SAW THIS HERE AND RECIEVE 10% OFF YOUR SERVICES FOR GIVING US A TRY.

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