- Report: #1054498
Report - Rebuttal - Arbitrate
Complaint Review: Mobile Device Protection
Mobile Device ProtectionP.O. Box 880428 Boca Raton, Florida USA
Mobile Device Protection Denied to replace stolen phone. Boca Raton Florida
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My phone was stolen at the gym, while I was cleaning a spill. The phone was placed in the phone holder on the equipment and when I turned around to get paper towels to clean my spill someone took it out of the holder. I stayed for like 30 more minutes and then went home and deleted my information from my phone on my T-mobile website. I then traced the phone to a place where I went to ask the owner of this store if any of his employees had come in after 10:24 from the gym because my phone was stolen. I filed a claim through mobiledeviceprotection and did the police report and gave them a description of how my phone had gotten stolen. Three days later they send me back a notice by e-mail saying they denied my claim due to unsecured premises and reasonable care must be controlled exercised on my part. I do not know what is considered controlled exercise but in all my years of phone service I have never gone throught his ridiculous reasoning and feel my intelligence is being undermined by this rip off of a company. Please help, thank you.
This report was posted on Ripoff Report on 05/28/2013 04:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/Mobile-Device-Protection/Boca-Raton-Florida-33488/Mobile-Device-Protection-Denied-to-replace-stolen-phone-Boca-Raton-Florida-1054498. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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