• Report: #1125906

Complaint Review: neighborhood walmart

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  • Submitted: Sun, February 23, 2014
  • Updated: Sun, February 23, 2014

  • Reported By: hdriderman — Mesa Arizona
neighborhood walmart
1926 s lindsay rd mesa , Arizona USA

neighborhood walmart ripped me off fpr $100.00 mesa Arizona

*General Comment: Why?

*Consumer Suggestion: In the future it would be wise NOT to take advice from a WalMart minimum wage associate..

*Consumer Comment: Bad Press?

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I was shopping at the Neighborhood Wallmart in Mesa Arizona and I asked the store personel for advice on a product and purchased it by following their advice. I then retrurned the product within 30 minutes because it would not do as the store employee advised and I was refused a refund of my money which was $106.00. I informed the store manager that their employyees should be educated on the products that they advise on and sell, the store manager said that they would have a word with their employees on that subject but they still would not refund my money. I asked the manager if there was anyone higher to talk to or call and she said she was it, the general manager. Then I asked if it was worth it... a $100.00 refund or thousands of dollars of bad press... the manager turned her back on me and walked away. Way to go Walmart! Great customer service! I own several businessess and I put the customer first, I give 100% refunds on anything we sell and some items are quite expensive. Customer service is what we in business are here for. You take a loss sometimes. Thats the responsibility you take on. Neighborhood Wallmart in Mesa Arizona does not.

This report was posted on Ripoff Report on 02/23/2014 02:30 PM and is a permanent record located here: http://www.ripoffreport.com/r/neighborhood-walmart/mesa-Arizona-85204/neighborhood-walmart-ripped-me-off-fpr-10000-mesa-Arizona-1125906. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 General Comment


AUTHOR: Tyg - ()

 Why is it that people think that they are giving "bad press" when all they are doing is showing that the business follows its own internal policies? Walmart may have a LOT of faults but all I see here is the USUAL self-entitled idjits that post their drivvel since they did not get their way. WHINE a little harder why dont you. Youre supposedly a grown adult, if you asked for an OPINION from the sales associate, then the sales associate gave you THEIR opinion. You SAY that the OPINION of the employee influenced your purchase, but we all know better. After seeing what they had, you had made a choice, and was looking to the sales associate for VALIDATION. When your NOW validated descion doesnt pan out, you IMMEDIATLY blame the sales associate for YOUR choice. The employee did not hold a knife to your throat and force you to make the purchase.

As for you "owning several businesses", SIr I call you a flat out LIAR!!! Not about the business owning, but that you give refunds no matter what. That YOU take care of customers NO MATTER WHAT. As someone who works in retail I can tell you thatthere are MANY situations where you couldnt give a return. Damaged product from customer use, outside the return window, ect ect ect. As a business owner YOU KNOW that ANY return MUST be looked at as if they are scamming you. Because THATS what customers DO!!! Oh sure, you help them and do your best, but they turn around and basically turn YOUR business into a rental outfit. They get the use out of the item or product and have no shame in screwing the business over in attempting to get a refund. YOU HAVE SEEN THIS YOURSELF. Why is it ANY surprise when YOU are treated like every other customer out there?

What disturbs me more then ANYTHING is the blatant and overt use of blackmail on your part. "Is a 100$ worth it, or the THOUSANDS in bad press". You are dispicable. They did not give you YOUR WAY and YOU see fit to threaten them. You are worse then the proverbial "Uncle Tom". YOU run a business, YOU know the struggles they deal with, you know the theft and scamming that happens from the very same people who CLAIM to be a customer. You have shown us all that you run YOUR life and business on a double standard. YOU expect other businesses to give into you and your demands but the same couldnt be said for your own customers. You wouldnt BE in business if you do as you suggest. That means you are embelishing for the sake of PITY on line. It wont work.

The customer is always right hasnt been a trueism for a very longtime. Oh sure, thats what the customer thinks. But reality is the customer is always WRONG. The NEW customer statement should read "The customer is always looking to screw you so they get ahead" or better yet "They are NOT a customer until they actually BUY" but more often then not we will continue to see posts such as yours. Self entitled, filled with supposition and lies meant ONLY to deflect responsibility from yourself and to villify the reported business.

YOU have had to deal with the BAD customers, and in turn you BECOME one of the bad customers. If you had ANY doubt that the product you purchased wasnt going to work for your needs, then YOU should have secured a refund commitment from managment. The poor clerk telling you NO is ONLY doing their job as instructed by the people WHO PAY THEIR PAYCHECK and nothing more. Im also a betting man and I bet you didnt act professional at all. In fact im pretty sure you made a scene when you didnt get your way. Accept the RESPONSIBILITY for YOUR actions and YOUR purchases and STOP looking to find someone to blame. No one forced you to purchase ANYTHING and youre looking for ANYONE to deflect responsibility to in order to get your way.

You invalidate your own argument the moment you threatened them with social blackmail. You WOULD have been given the benifit of the doubt except for that one action. You show that YOU are only professional so long as you get what you want. Once YOU do not get your way, you turn into the very same customer that YOU hate to deal with. Must be nice knowing youre no better then the scammers themselves.

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#2 Consumer Suggestion

In the future it would be wise NOT to take advice from a WalMart minimum wage associate..

AUTHOR: Ken - ()

How in the world would they know the details of the thousands of products in the store?  Even if they were in their own department.

BTW, I'm going on a week long camping trip this summer, do you by chance sell that equipment? If so, when I get back can I expect a 100% refund if I find the equipment "unsatisfactory" for my use?  Please let me know, this could be a GREAT moneysaver for me.

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#3 Consumer Comment

Bad Press?

AUTHOR: Robert - ()

 If this is your definition of "Bad Press" it is probably time to go back to school..or at least get a new dictionary.

Because all we have here is an extremely biased, one sided report, with a glaring lack of details.  Why didn't you tell us what product you were looking at, how about telling us the advise the associate gave you, how about the reason it didn't work, oh and how about the reason they said they wouldn't return it.

One other thing, as for your "I give 100% refunds on anything we sell".  Okay..do you give them in all circumstances and regardless of the reason?  Because if you do I hope you post the name of your businesses...not for the great press you will get but for the line out the door of people you will get who are more than willing to take advantage of you.  By the way what do you sell?   As for "taking a loss" if you are truly a businessman you know that YOU do not take any loss...you pass these extra costs along to your customers.

You put the customer first?  Okay...let me give you a scenario...based on real life events I had when I worked retail many..many..many years ago.  You have a customer who comes in on the Saturday before Superbowl Sunday.  They pick out a wide screen TV and take it home.  Now, the Monday after the Super Bowl they return it to the store open and obviously used saying that "it didn't meet their needs".  Keeping in mind it is now opened, used, and you can no longer sell it as new..do you give the customer back 100% of their money?  You see there is a difference between doing what you can for the customer and letting the customer take advantage of you and drive you out of business.


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