Neonbrite/Dental Lab Direct Poorly made product, horrible customer service, scam rob@neonbrite.

I had originally sucessfully closed some minor gaps in my teeth wtih dental bands. I had ordered a retainer from another company and was happy with it.  I decided to fine-tune a small space between my two front teeth that the dental bands were not able to close, so I ordered the $300 retainer from Rob at Dental Lab Direct.

The first appliance I recieved did not only NOT close my space, but did not fit as well as my original retianer and actually allowed my two front teeth to space apart again. I contacted Rob about the issue and he said they would make me a new one. This is when things became even worse.

The second retainer was adjusted severly, I was sore for two weeks (as opposed to a few days with other adjustments). This aligner created other teeth to misalign. I now have a front tooth that catches on my bottom teeth easily, my front gap is STILL not closed, and the edges on the retainer were very sharp, curled out and cut my side cheek. When I contacted Rob, he told me to just cut off the sharp parts, which I did. This left another tooth uncovered and more misalignment. So far I had a cut up mouth, several teeth misaligned and the original problem not even fixed but worse. I had had enough of this product and requested a refund. Instead of resolving the issue, Rob's first response was to accuse me of "scamming" a free retainer. I responded telling him I would be happy to return the item as soon as I had a replacement from another comany.

Rob had originally agreed, but when I requested an address for the return he changed his mind. He is rude, will insist you call him (so he can be rude there as well before he tells you he won't give you your money back). 

I have ordered another product from a different company that offers better quality for a fraction of the price. This company is a scam that just wants to take your money and forget you exist. They do not care about what damage this product causes. Regardless of how much you document and send pictures, you will be treated poorly and denied any refund.