• Report: #1096042

Complaint Review: Newtek Merchant Solutions

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  • Submitted: Thu, October 31, 2013
  • Updated: Thu, October 31, 2013

  • Reported By: Johng — Jeffersonville New York
Newtek Merchant Solutions
212 West 35th St. 2nd Floor New York, NY 10001 New York City, New York USA

Newtek Merchant Solutions The Small Business AuthorityThe SBATheSBA I was charged $900 for a merchant account which was never used. New York City New York

*UPDATE Employee: Account Issue

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.       I inquired about opening a credit card account with TheSBA in February 2012.  I was responding to a WABC radio promotion for a 'special per transaction-only fee schedule' so I applied for the account several months before I planned the launch of the business.
         At the time you specifically told me that the only charges were a percentage of the charge and in some cases a per transaction fee. I never activated that project and never used the credit card service.  (I may have processed a $1 transaction as a test when it was set up) and consequently I never looked at the bank account.
        This weekend I was making plans to use the company for a new project and reviewed the bank account.  To my surprise I discovered that even though I never used Newtek services I have been charged $46.80 a month for the past 19 months.
        I hope remember what you were offering when I applied and will reverse the charges to my account.
        The charges were never reversed - - and have not been stopped.

This report was posted on Ripoff Report on 10/31/2013 12:26 PM and is a permanent record located here: http://www.ripoffreport.com/r/Newtek-Merchant-Solutions/New-York-City-New-York-10001/Newtek-Merchant-Solutions-The-Small-Business-AuthorityThe-SBATheSBA-I-was-charged-900-fo-1096042. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Account Issue

AUTHOR: ssorvick - ()

During 2014 Newtek worked with this customer to explain the fees that were set within his contract and the confusion regarding the type of account that was created.

As a courtesy to this customer, Newtek agreed to refund $506.95 in fees associated with the account.

The customer has now closed the account.


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