Complaint Review: Newtek Merchant Solutions - New York City New York
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- Author Confirmed
- Newtek Merchant Solutions 212 West 35th St. 2nd Floor New York, NY 10001 New York City, New York USA
- Phone: 212-356-9500
- Web: www.thesba.com
- Category: Small Business Services
Newtek Merchant Solutions The Small Business AuthorityThe SBATheSBA I was charged $900 for a merchant account which was never used. New York City New York
*UPDATE Employee: Account Issue
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MESSAGE SENT MORE THAN ONE MONTH AGO:
. I inquired about opening a credit card account with TheSBA in February 2012. I was responding to a WABC radio promotion for a 'special per transaction-only fee schedule' so I applied for the account several months before I planned the launch of the business.
At the time you specifically told me that the only charges were a percentage of the charge and in some cases a per transaction fee. I never activated that project and never used the credit card service. (I may have processed a $1 transaction as a test when it was set up) and consequently I never looked at the bank account.
This weekend I was making plans to use the company for a new project and reviewed the bank account. To my surprise I discovered that even though I never used Newtek services I have been charged $46.80 a month for the past 19 months.
I hope remember what you were offering when I applied and will reverse the charges to my account.
--------------------------------
The charges were never reversed - - and have not been stopped.
This report was posted on Ripoff Report on 10/31/2013 12:26 PM and is a permanent record located here: https://www.ripoffreport.com/reports/newtek-merchant-solutions/new-york-city-new-york-10001/newtek-merchant-solutions-the-small-business-authoritythe-sbathesba-i-was-charged-900-fo-1096042. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Account Issue
AUTHOR: ssorvick - ()
SUBMITTED: Tuesday, November 18, 2014
During 2014 Newtek worked with this customer to explain the fees that were set within his contract and the confusion regarding the type of account that was created.
As a courtesy to this customer, Newtek agreed to refund $506.95 in fees associated with the account.
The customer has now closed the account.
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