• Report: #617656

Complaint Review: Nissan of Manhattan

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  • Submitted: Fri, June 25, 2010
  • Updated: Fri, June 25, 2010

  • Reported By: Charlie — South Abington Twp Pennsylvania United States of America
Nissan of Manhattan
646 11th Avenue NEW YORK, New York United States of America

Nissan of Manhattan NY Nissan Dealer, Manhattan Nissan Dealer, Manhattan Nissan FALSE ADVERTISING, HIDDEN FEE'S, UNTRUTHFUL SALES PEOPLE AND MANAGERS NEW YORK, New York

*Consumer Comment: Couple of questions...

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I first found my 2008 Pathfinder on Auto Trader. I looked great, had every option I wanted, and the dealer was open to offers. I emailed my offer the same day I found it, within 30 minutes I received a phone call that they accepted my offer and we could mover forward. I could not believe my luck that everything fell into place so well and so quick. 

Day 2-5, I asked for a faxed "SIGNED" buyers order so I could go to my bank since I was paying cash. Over this course of time I spoke with several sales people and managers about an extra $1200 in charges and fees as well as just trying to obtain a legit signed buyers order. 

Once we had settled on the price I arranged for the vehicle to be transported since it was 4 hours away from me. When the transport arrived they waited for 3 hours because the vehicle was not ready, ( I had left a $500 deposit 3 days earlier) and heres where it gets good.

The vehicles arrives back and is missing CD changer, Heated drivers and passenger seat, Heated exterior mirrors, Power passenger seat, Power sliding/ tilt sunroof, and satellite radio. As if this wasn't enough the vehicle was filthy, covered in fallout (like it was parked next to a railway), front and rear bumpers where destroyed, large dents and scratches in pass front door and drivers rear door, there was a hole in plastic rear tailgate plastic the size of a fist, the second row cup holder was broken off and laying on the floor. 

On the plus side when I was inspecting the upon its return I found an Astro Boy figurine where the jack should have been. What a deal!

I have called at-least twenty times since I received the vehicle and have left a message every time or have been put on hold and hung up on. I have tried to be reasonable in my effort for them to make this right because I love the truck but have gotten nowhere.

My advise, think twice and know you will have to spend some serious cash to make your vehicle right if you purchase from this dealer.

This report was posted on Ripoff Report on 06/25/2010 05:12 PM and is a permanent record located here: http://www.ripoffreport.com/r/Nissan-of-Manhattan/NEW-YORK-New-York-10036/Nissan-of-Manhattan-NY-Nissan-Dealer-Manhattan-Nissan-Dealer-Manhattan-Nissan-FALSE-ADVE-617656. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Couple of questions...

AUTHOR: Ronny g - (USA)

Did you view lots of detailed pictures of this vehicle inside and out before agreeing to purchase it and have it delivered sight unseen?

Was there anything stated in the auto trader ad that is a lie or mistake?

If you answer no to the first question you share some blame here.

Now regarding both questions, if the pictures are not the same vehicle or doctored in any way, it is considered false advertising, even if they claim this was a mistake. If the ad states the vehicle is equipped with any features that are missing/non existent, or anything non functional that the ad claims works, that is also false advertising, which is illegal in every state, and will give you possible recourse.

Granted you most likely purchased this vehicle "as-is", but this implies no warranty. So if the engine blew up in a week, you have no legal recourse. But false advertising is a scam and illegal regardless if the vehicle was sold "as-is, or with a warranty implied.

You state the vehicle "looked great" which I guess was the picture or pictures in the ad. Did these pictures not show the damaged parts and filthy condition? I have bought and sold cars sight unseen but this was always done with pictures of every detail of the vehicle at different angles and lighting, and emphasis placed on any damage or imperfections so no one is "surprised" when the vehicle arrives. Typically photo-shop or similar is used to circle and highlight any imperfections or damage, even a scratch the size of a fingernail or a valve cover bolt the wrong type or missing..details, details.

On a side note which does not help you now, when you or anyone purchases a vehicle that is too far to see in person before purchasing, you can still pay a pro to check it out first, and/or use an escrow service such as "escrow dot com" which will hold the payment and give you time to inspect the vehicle. If it is not satisfactory you ship it back and the funds are returned to your account. Granted you may have to eat shipping fees in the worst case, but no legit dealer wants a vehicle they sold to be shipped back and they don't get a dime. If a dealer agrees to escrow, it usually means they are confident you will accept the vehicle and that they can be trusted. They stand to make nothing if they lie or scam in that case..the paperwork alone would not be worth their time if they were attempting to defraud and could not get away with it since the buyer is protected.
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