nomorerack.com never sent my order but took my money and wont respond Los Angeles, California

The order number is: 3741566

The tracking number is:61292700619131296011 (by the way, when I finally recieved this tracking number, was when it was supposedly sent, almost a month later!) dead end anyways. How many people did you take for thier money anyways?

I have been very patient waiting for the delivery of one particular, simple order, of bed sheets. I paid $29.99 for them and either you return my money or you overnight them to me. Todays date being 1-11-2013. As far as I am concerned, you stole my money. First not responding, then, saying you dont know me as a consumer, then, stating(when I wanted my money back) that you've already sent them to me. That of which you did not. And when I tried to tell you that it was never sent, no response. I had all of my x-mas shopping done through the internet this year due to surgery. I  had no bad experiences until nomorerack.com, I had no problems except for nmr.com.  I was taken for my money and ignored when I was upset about it, I just want my money back. At this point, if the product is as bad as the service, I dont want it. If it is sent, it better be the quality promised. I have no more patience for your company.

Hi Ronda,

We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!

To help us fix this issue for you, could you please e-mail us your order number & details at : experience@nomorerack.com. We promise to get back to you within a maximum of 24 hours with a superb solution.

We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.

Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.