NordicTrack ICON Health & Fitness Defective Products & Lack of Customer Service Logan, UT Utah

During the Thanksgiving holiday, November 2015, I purchased a NordicTrack x11i, online.  The amount of $2,559.35 was quickly deducted from my account and the item was not delivered until 12/24/2015.  The delivery personnel asked me to come outside and examine the product as they had never seen one with oil all over the belt and base.  They asked if I wanted to return it for another and I agreed--recording the information and signing the invoice.  I never heard from NordicTrack so I called the company, emailed the company, emailed 2 employees with whom I communicated, tried the "Chat" feature, emailed ICON Health & Fitness and was referred to another number, which I called--ALL with NO response.  When NT posted a product promotion to facebook, all consumers with issues began to complain so I added my experience. on 1/11/2016 the NT admin only offered to assist a few individuals until I inquired about the reason he/she was doing so.  The admin responded that my order number was needed and I provided it--being told that someone would take care of the issue.  I was asked if I wanted a refund and, after waiting 1.5 months, I decided that it was a good idea to avoid business with this company.  Next, I was told that I would not be fully reimbursed for what I paid and that NordicTrack would deduct a shipping fee and a 10% restocking fee--although the product was defective and I never received any responses to my calls, emails, etc.   I am outraged that a company is permitted to get away with this behavior in the USA.  I have filed a BBB complaint, a Consumer Affairs complaint, written to Jillian Michaels who promotes this product and filed a complaint with the Ripoff Report.

Dr. Sheryl

Houston, Texas