- Report: #1095499
Report - Rebuttal - Arbitrate
Complaint Review: Parts Geek LLC
Parts Geek LLC50 Maple Ave Marlton, New Jersey USA
Parts Geek LLC PartsGeek Charges for merchandise not shipped, lies about merchandise having shipped Marlton New Jersey
*Author of original report: Correction to earlier update
*Author of original report: UPDATE, NOT REBUTTAL
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I ordered twice from this company. The first time I ordered, they invoiced my entire order as having shipped, but actually shipped only one small part of it. When I complained, a few days later, the rest of the order followed. I figured it must have been an honest mistake, rather than business as usual, at that time.
So I ordered again, two lower ball joints and two upper control arms for my Ford Ranger. They sent a confirmation that all items had shipped, they charged my credit card for all itesm, and I waited for the items. Then I got the two lower ball joints via UPS but no upper control arms, after having wasted days waiting for the upper control arms. I opened a complaint ticket and told them I could not wait any longer, please cancel the unshipped items (per their policy which states that backordered items will be refunded), and I would go out and buy the items locally, as I needed to get the job done that weekend.
They wrote back that they would not cancel an order once it was placed, and that I would have to await delivery of the items (mind you, back ordered items not shipped yet!) and then refuse the delivery or send it back at my expense and pay restocking fees.
I told them I would not pay them and would file a dispute with my credit card company, which I ultimately did.
They never did ship the items. Not for weeks. And only after I had filed my dispute with my credit card company, did they issue a refund of the charges for the unshipped items.
It seems to me that this is the Partsgeek MO. Charge for items not in stock, and just keep the money unless someone files a dispute. I know a con when I see one, and these people are pure con job.
This report was posted on Ripoff Report on 10/29/2013 03:05 PM and is a permanent record located here: http://www.ripoffreport.com/r/Parts-Geek-LLC/Marlton-New-Jersey-08053/Parts-Geek-LLC-PartsGeek-Charges-for-merchandise-not-shipped-lies-about-merchandise-havi-1095499. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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