Complaint Review: PNC Bank - Louisville Kentucky
- PNC Bank 500 W. Jefferson St Louisville, Kentucky U.S.A.
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- Category: Banks
PNC Bank PNC Hidden Overdraft Policies Make PayDay Lenders look like the Good Guys Louisville Kentucky
*Consumer Suggestion: which bank you work for????
*Consumer Comment: And you worked at a bank?
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After working at a large bank years ago I could not believe how PNC Bank could change they policies to rip off customers the way they are doing now. I have have several situations that I have had to confront the Bank on, so I will only talk about two that I thought were the worst.
The first was when I had several checks post to my account and because of a uncollected funds issue (they can hold funds for up to two weeks in some cases) I have 8 overdraft charges. I actually had enough funds to cover 7 of the eight checks, however, the policy was to post the largest to smallest check, thereby causing the greatest number of overdraft charges. When I asked why this was done the person said they do that to help the customer because the large checks are often their mortgage payment and they want to make sure that it gets paid. I then reminded the bank person that they paid all of the items so the order of payment is strictly a way to generate fees. They also will only refund one fee per year.
The second situation was discovered when my son, who uses a debit card only to withdraw or pay bills, received an overdraft notice in the mail. His primary reason for not using checks was to avoid overdrawing his account since a debit transaction posts (in memo form at a minimum) real-time. He received three overdraft charges and when we discussed them with the PNC person we were amazed to find out the unlike in the past, where if you did not have funds to cover a debit card transaction it would decline the transaction, the new policy allowed the transaction without alerting the person to the fact that they will receive a $34.00 charge for each overdraft. As a result my son spent about $25.00 on three transactions and was charge fees of $102 for one day on a "loan" of $25.00. This works out to about 148,000% APR interest. So as you can see this make the payday loan people and the loan sharks look like pikers.
In the old days when a transaction caused a "potential overdraft" your banker would actually review the item and determine if paying or returning the item was appropriate. The banks cannot argue that this is done since all of this process is automatic, programmed and approved by top bank management.
Bob
Louisville, Kentucky
U.S.A.
This report was posted on Ripoff Report on 05/01/2009 07:24 AM and is a permanent record located here: https://www.ripoffreport.com/reports/pnc-bank/louisville-kentucky-40202/pnc-bank-pnc-hidden-overdraft-policies-make-payday-lenders-look-like-the-good-guys-louisvi-447978. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Consumer Suggestion
which bank you work for????
AUTHOR: Happy 5/3 Bank Customer - (U.S.A.)
SUBMITTED: Sunday, May 03, 2009
All the disclosures regarding transaction re-arrangement, handling of deposits,
and OD fees are in your Deposit Account Agreement which you signed...
Of course, you should know this, since you worked for a big bank...
'As a result my son spent about $25.00 on three transactions and was charge fees of $102 for one day on a 'loan' of $25.00. This works out to about 148,000% APR interest.'
- When your son swiped that card with a negative balance, the bank assumes that since
he signed the account agreement, he accepts the fees associated with the courtesy
of allowing the bank to overdraw his account. He agreed to pay the idiot fees.
The bank cannot hold your hand, and manage your checkbook for you. That's your job.
If you can't do this, hire an accountant. If you can't afford one, then close your account
and conduct your business with cash and money orders.
The online tools are there to help you reconcile your checkbook (i.e. to check if a deposit cleared,) they are not intended to be used as the sole method of managing your account.

#1 Consumer Comment
And you worked at a bank?
AUTHOR: Robert - (U.S.A.)
SUBMITTED: Friday, May 01, 2009
"...however, the policy was to post the largest to smallest check, thereby causing the greatest number of overdraft charges..."
- I would really be interested to know what bank you worked for. Because I can almost guarantee that they also posted transactions highest to lowest.
"...His primary reason for not using checks was to avoid overdrawing his account"
- Your son reminds me of that bumper sticker that said "How can I be overdrawn, I still have checks left". Have either of you heard of a register? The way debit cards are processed it is still possible to overdraft. Unlike a check where a bank can decline a check, they can't decline an authorized debit.
A good example of how you can still OD is if you use your Debit Card at a Gas Station. They will authorize $1, if your son has $10 in his account it will be approved. However, if your son pumps $20 in gas when the gas station submits the real charge it will OD the account.
"As a result my son spent about $25.00 on three transactions and was charge fees of $102 for one day on a "loan" of $25.00. This works out to about 148,000% APR interest. "
- And just think if he can save even one $25 overdraft fee by spending 30 seconds to write down his transactions making sure he does not OD, that is like earning $3000 an hour.
"..In the old days when a transaction caused a "potential overdraft" your banker would actually review the item and determine if paying or returning the item was appropriate..."
- So you are saying that the banker would approve the $25 check to the phone company and the $50 check to a store over the $1000 check to your mortgage company? What if they declined the $50 check, and the store then goes after you for the check and penalties(which in some states can be 3 times the amount of the check). On top of that you would be put into a Check Authorization system(such as Telecheck), making it virtually impossible to write a check at any other store that uses the same system. I bet you would be upset at the bank for not cashing the check and just charging you the $25.


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