• Report: #1091817

Complaint Review: quality pool and spa

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  • Submitted: Mon, October 14, 2013
  • Updated: Wed, March 05, 2014

  • Reported By: flameran — Salt Lake City Utah
quality pool and spa
267 W 2950 S salt lake city, Utah USA

quality pool and spa Rude liar! The tech is very rude and he lied to us about the problem to charge us more money salt lake city Utah

*REBUTTAL Owner of company: Rip Off Report IS the RIP OFF   * Ripoff Report sets the record straight!  Ripoff Reports Are a Permanent Record… Just Like Our Website Says… BUT There Are Options for Handling Them!

*REBUTTAL Owner of company: Complaint Resolved

*Author of original report: dispute resolved

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It is a long story. The short conclusion is they are totoally a scam and avoid them absolutely. (The tech from this company is a very rude liar. He told us that the hot tub heater was broken and needed replacement. It turned out the problem was just that the high limit was tripped and it took only a botton push to fix).

We just purchased a house and got a hot tub from the previous owner. The first time we turn on the hot tub after draining and refilling, we found the hot tub is not heating. The previous owner told us that she replaced the heater of the hot tub just two years ago and it was working one week ago. She gave us the receipt for the heater replacement and suggest us to call the quality pool & spa who replaced the heater two years ago.

We did and a tech named Derek is sent to our house. He did some measurements and concluded that the heater was broken again. I said it was working one week ago and he insisted that the heater was broken and needed replacement. He took the old heater with him when he left because he said he needed it to find an exact matching model and also to check if the manufacture warranty had expired. Then someone from the company called and said they found the warranty had expaired and we needed to buy a new one which is 352 dollars plus installation fee at 90 dollars per hour and it would take them a couple of hours to install.

I was still suspecious that the heater was broken and asked them to bring my old heater back when they come install the new one by email. Then Derek called me and said that they did not have the heater anymore because they sent it back to the manufacture to check the warranty. I asked why would you send it back to manufacture just to check the warranty when you only needed to call the manufacture. I insisted on getting my old heater back. He became very angry suddenly and yelled at me saying it was me who asked him to send it back. I said I did not. He continued yelling and said he's done. He hung up on me after I asked him to calm down.

I then sent them email and asked my heater back again. They said they would ask the manufacture to send it back and I need to pick it up myself. The next day (the next day!!), they told me the heater is back! (just one day after they said they would ask the manufacture to send me the heater back! I highly doubt they actually sent the heater back to the manufacture). I picked it up myself.

After that, I asked another tub repaire company to fix the problem. A tech was sent to our house and disgonosed the tub again. You know what, it turns out the heater was totally fine!! The culprit was just that the high limit was tripped!! It took only a button push to fix!! I explicitly asked this new tech that could it be just a mistake of Derek in his misdiagnose, and he said any qualified tech would not make such an obvious mistake and it was clearly a scam.

I suggest anyone to avoid quality pool & spa for any business.


This report was posted on Ripoff Report on 10/14/2013 09:53 AM and is a permanent record located here: http://www.ripoffreport.com/r/quality-pool-and-spa/salt-lake-city-Utah-84107/quality-pool-and-spa-Rude-liar-The-tech-is-very-rude-and-he-lied-to-us-about-the-problem-1091817. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 2Employee/Owner
Updates & Rebuttals

So even after our customer tried to remove this negative report...Rip Off Report will NOT remove anything... They will however "put in a good word" if you pay them $10,000.  YES $10,000.00. That's what we were quoted when inquiring about their business protection side of things. WOW !!!!! what a racket. If we didn't love our industry and if we had bad morals and no integrity....we'd quit and build a Ripp OFFF Report and start chrging people $10,000 each for a little web suppport. Lets see if Rip Off deleates this rant or starts messing with our previous posts.

 

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EDITOR’S NOTE:  Ripoff Report strongly believes in the First Amendment, even when it is about us.  We understand that people who have complaints written about them are upset and want to place blame somewhere, especially if they feel the content of the Reports are false.  We also understand that individuals want to blame our website rather than where it belongs – on the person who wrote the Reports in the first place.  True…Ripoff Report has a long standing general policy against removing Reports...and for good reason too!  The only real way someone can deal with a Ripoff Report is through Ripoff Report itself…but that doesn’t mean it has to cost anything.  We do provide various methods for dealing with Reports on our site.  The most commonly used options are the Updates (by simply logging into an existing account) and Rebuttals (simply sign up for an account and file a Rebuttal to the specific Report you want to leave a comment about).  These are offered FREE OF CHARGE to all of our users who would like to update that initial Report or to rebut the information contained in Report.  We certainly encourage users to “set the record straight” and tell their side of the story by using the free methods available to them before they consider other Ripoff Report programs (such as our VIP Arbitration Program or by e-mailing arbitration@ripoffreport.com OR the Corporate Advocacy Program or by e-mailing Editor@ripoffreport.com) or alterative avenues (such as filing a lawsuit against the Author of the report) that cost money.

 

Think about it…we don’t know the parties.  We don’t know the situation.  People affirm that they are telling the truth when they post a report, and we believe that by and large authors tell the truth as they see it --  but there are always two sides to every dispute, and the rebuttal deserves to be heard along with the complaint.  We also have no way of knowing for sure, when an Author contacts us after a Report has been posted – knowing it was going to be permanent – and is asking us to remove it -  if the Author of the original Report really did write the Report in err or if the business is bullying the original Author into trying to modify or take down the Report.  This is precisely why we don’t remove Reports (read more about our policy) but do allow Comments, Rebuttals and Updates, for free, by anyone (including the person/company posted about) who has information to share about the situation.  By doing so, all sides of the story are able to be heard so other users of the site can make an educated decision about the situation for themselves.  A business can simply say how they were wrong in a Rebuttal and/or how the situation was resolved to the customer’s satisfaction  An author can file an Update and explain how they were just upset when they wrote it…or that there was a problem but the business took care of them and now they are satisfied.  Calmly worded explanations go a long way towards explaining the situation.  Even better - none of that costs anything.

 

It is true that the Corporate Advocacy Program is one of our more expensive options, but that is because there is A LOT more than just “a little web support” that goes along with the program…  Furthermore, as outlined above, it is certainly not the only option that is available to the original Author or the Rebuttal author/business.

 

It is clear that the Rebuttal Author is simply upset…and unfortunately, like all other businesses out there, we simply can’t please 100% of the people 100% of the time.

 

Thank you for taking the time to read this Rebuttal and allowing Ripoff Report to “set the record straight!”

 

 

 

 

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#2 REBUTTAL Owner of company

Complaint Resolved

AUTHOR: owner - ()

 Unfortunately the heater in which this customer speaks of, has a high limit reset button that sometimes does not reset right away. The technician did indeed try to reset the heater in his diagnosis before testing for continuity at the element which indicated a bad heater. The heater was sent back to manufacturer for warranty then brought back by us for further testing. The heater was eventually reset and no further problems were encountered. This customer was understandably upset and we gave him a full refund.

Also unfortunately, the "Ripoff Report" does not allow a retraction of any complaints and even though the customer may have over reacted at first, is now wishing he had not filed the complaint. We have been in this industry for over 35 years now with a great reputation as Utah's leading service provider with over 20,000 jobs completed and we never want to have even 1 unhappy customer. We are pleased that his spa is working correctly now and hope he is enjoying it frequently this winter. Thanks to all who take the time to read this and understand the complexities of performing over 20,000 jobs.

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#3 Author of original report

dispute resolved

AUTHOR: flameran - ()

The company has provided a satisfactory solution and the dispute was solved. 

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