• Report: #1093805

Complaint Review: Referral Flood Response

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  • Submitted: Tue, October 22, 2013
  • Updated: Tue, October 22, 2013

  • Reported By: Anonymous — Parker Colorado
Referral Flood Response
1825 Chesapeake Cir Johnstown, Colorado USA

Referral Flood Response Nathan Lovern Charges outrageous sums up front $2,500 (2-3 times what others charge for same work) tears up your property,wants more money, then sends you nasty e-mails calling you a slum lord Johnstown Colorado

*REBUTTAL Owner of company: Jan D**** & Charles B****

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 Nathan Lovern of Referral Flood Response, Johnstown, Colorado takes advantage of people during recent flooding of a basement in Aurora, CO.  Charged me $2,500 BEFORE THE WORK STARTED, which is 2-3 times the amount other CERTIFIED Flood people would have charged me (the others have SEEN the basement carpet). Then he wanted another $1,800 to replace the baseboards they carelessly ripped off the drywall and dry wall covering paper.

HE held our only key to the property "hostage" ( so that we had to call in a locksmith to get in for $130) then sent nasty e-mails calling us a slumlord, trying to sound so Christianly pius at name calling, when we refuse to be charged any more than the contracted for price (which we paid up front before work began).

DO NOT let this man do any work for you.  He will be very "nice" up front--all the while knowing he is ripping you off!


This report was posted on Ripoff Report on 10/22/2013 12:55 PM and is a permanent record located here: http://www.ripoffreport.com/r/Referral-Flood-Response/Johnstown-Colorado-80534/Referral-Flood-Response-Nathan-Lovern-Charges-outrageous-sums-up-front-2500-2-3-times-1093805. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Jan D**** & Charles B****

AUTHOR: Referral Flood Response LLC - ()

Jan D**** & Charles B**** are the "anonymous" people that filed the rip-off report on myself and my partners business. These landlords agreed to the work that was done and agreed to pay for it. The charges they agreed to were industry standard pricing(blue book) and the time they were charged for was less than the time to do the job. Jan d**** is complaining about work on a contract that she agreed to and signed knowing full well what she was agreeing to. What they didn't do was pay for additional services that were necessary to complete the job. They agreed to pay for the additional services which were above and beyond the original work.

They (Jan D**** & Charles B****) agreed to pay for the additional work and then after it was done, Jan D**** & Charles B**** refused to pay the bill. Their keys were left with their tenants and never held for payment as Jan stated. The drywall was flood cut as any other water damage company would do and the carpeting was dried according to IICRC standards which Jan stated wasn't done. Jan D**** never even bothered to check the job after it was completed either, then a month later decides to complain about the work which was done properly. Jan D**** & Charles B**** called us to do this work after we had done other repairs for them in the past which they were completely satisfied with.

Just as there may be bad contractors out there which myself and my partner are not, there are customers whom should be avoided and cannot be trusted to pay their bills. Jan D**** is disgruntled because I told her that she and Charles B**** are dishonest people and THAT is the reason why she filed a rip-off report on my business. Referral Flood Response has been in busines for 10+ years with 100's of happy, satisfied customers that are more than comfortable referring our business to others. I recommend that anyone considering doing business with Jan D**** & Charles B**** should stay far away from them. Business is a 2- way street and it is not always the case where contractors are bad but there are also customers looking to have work done that are bad.

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