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Report: #1191450

Complaint Review: Rick Hendrick Chevrolet - Atlanta Georgia

  • Submitted:
  • Updated:
  • Reported By: Kameesha — Decatur Georgia
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  • Rick Hendrick Chevrolet 3277 Satellite Blvd. NW Atlanta, Georgia USA

Rick Hendrick Chevrolet, Carlos Luna, Leo Fulleda DO NOT TRUST WITH YOUR HARD EARNED MONEY! THEY STOLE MY DOWN PAYMENT! Atlanta Georgia

*Author of original report: Resolution

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I purchased my vehicle from Rick Hendrick Chervrolet on 10/29/14. My salesman Leo Fulleda and finance guy Avery were very nice and knowledgeable. Yesterday on 11/24/14, I was contacted to come into the dealership to sign new paperwork because Avery, who was no longer with the company, messed something up with my taxes. When I arrived today 11/25/14 at 6:45 pm, a finance manager named Carlos Luna advised me that my deal did not go through and that I had to find a co-signer or give the car back today. He stated, that because I was a temp, the bank would not finance my deal. I explained to him that this information was given when I first submitted my application to Leo, again with Avery during the finance portion, and again with an employee of Prestige Financial (the bank) about two weeks later. I advised all three parties that although my position was through a temp agency, it was a long term contract position. Also, that I could obtain a letter stating that my position had no end date if needed. All three parties advised that it was not necessary. Carlos stated, not only were they taking the car back, but they were not refunding my $300 down payment and advised that I actually owed them an additional $1800 rental fee. He explained that per a signed document, if at any point the deal doesn't go through that the car is then treated like a rental and I am responsible for mileage over a certain point. I have no copy of that document in the paperwork i received on 10/29/14. I also, had no indication that there was any reason that my deal wouldn't go through, especially not at almost a month later. Carlos showed no remorse and even advised that there was no reason for me to be upset with Rick Hendrick because they had done their job and that it was all the banks fault. I can not believe that they would treat a customer this way. I thought financing had to be done before I got any keys and drove off the lot. I have a child, job, and bills, and I was led to the dealership under false pretenses and was basically stranded with my child at night. I now have no way to work, I have no car, and I don't even have my money back to show for it. DO NOT TRUST THEM TO DO THEIR JOBS CORRECTLY! THEY WILL SCREW YOU OUT OF YOUR HARD EARNED MONEY!

This report was posted on Ripoff Report on 11/25/2014 08:20 PM and is a permanent record located here: https://www.ripoffreport.com/reports/rick-hendrick-chevrolet/atlanta-georgia-30096/rick-hendrick-chevrolet-carlos-luna-leo-fulleda-do-not-trust-with-your-hard-earned-mone-1191450. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
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#1 Author of original report

Resolution

AUTHOR: Kameesha - ()

POSTED: Monday, December 08, 2014

I am happy to report that someone at Rick Hendrick Chevrolet Duluth does have integrity and is willing to do right by the consumer. I received a call from a guy named Taphi, who was an operations manager I believe. He apologized about the situation and the way I had been treated. He explained that the lender did initially approve my deal when i got the car but changed their mind at some point. He also stated, due to vehicle depriciation that if the deal doesn't go through for whatever reason,  they try to recoup some of the cost due to miles and other possible damage. I advised that I definitely understood that information, however, it was not explained to me in that manner and there was no reason for my deal to not go through when all of the information was submitted correctly in the beginning. If the bank was going to deny my application then i should've been before I was handed keys to a vehicle, not a whole month later.

In the end, Taphi did give me back my down payment! The conversation with him made me feel better about this nightmare of a situation. All I can advise anyone is to double and triple check that your financing is done before you make any additional changes that could upset your life if anything goes wrong. I am now sharing a car with my sister who works in the opposite direction of town and if anyone knows about Atlanta traffic, you can imagine how much of a nightmare this is. I am grateful to still be able to get to work, but my life has been made more difficult when this all could've been avoided if a job was done correctly. 

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