- Report: #1023637
Report - Rebuttal - Arbitrate
Complaint Review: Samsung
Samsung2901 SUMMIT AVE SUITE 100 Plano, Texas United States of America
Samsung Phone said to be water-damaged, but it never saw any liquid, ever Plano, Texas
*Consumer Comment: Samsung claimed my device had liquid damage
*Consumer Comment: Exactly similar issue with me as well
*Author of original report: Samsung just plain liars and cheats
*UPDATE Employee: Samsung would like to contact you
*Author of original report: Forgot to mention "repair" ticket number
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The phone was exhibiting technical issues with the LCD when one day it randomly started to show the screen upside-down once in a while. After numerous "locks" and "unlocks" of the screen, it would return back to normal, but a lot of times the screen wouldn't turn on at all. The interesting thing is that the touchscreen digitizer (glass) would function correctly as if the phone was right side up, meaning the phone didn't know when the LCD part of the screen would be upside-down.
After making sure all updates were intact and after resetting the phone not only through the Android operating system, but also "hard-resetting" it through the phone's BIOS, the problem continued to exist and began to occur more and more often. I had no choice but to call Samsung on February 22, 2013 in order to have a repair be scheduled. Everything went smoothly and I shipped out the phone to Samsung's repair facility in Plano, Texas, and on March 2, 2013 they apparently received my phone and began the "repair" process.
Two days later, on March 4, 2013 (about two hours prior to this posting), I decided to check the status just to make sure everything was in order and that they received the phone okay and to see when I should be expecting my phone to be returned back to me, but to my surprise, I saw what I have pasted below; they had determined that the phone was somehow liquid-damaged.
A little background about my phone and how I use and take care of all my electronics: I had a cover on my phone from the first day that I got it, and as well as a screen protector on the front. I have never dropped my phone in the few months that I have had it, and it has never seen any water, moisture, rain, juice, alcohol, cologne, soda, gasoline, nail polish remover, rubbing alcohol, peroxide, bleach, or any other liquid or derivation thereof. The liquid-damage-indicator was as white as can be when I shipped Samsung my phone.
I only charge the phone and all electronics when it gets to be below ten percent battery life, and I never unplug my phone or any electronic devices until it is fully charged, and when they are fully charged, I unplug it immediately. I always restart my phone after every charge, as they should be because they are essentially micro-computers that need to be restarted once a day or so. None of my electronics, not even my waterproof facial shaver that is meant to be used in the shower and rinsed after every use, have ever even seen the inside of my bathroom.
Long story short, it is physically impossible for any of my electronics, especially my phone, to get damaged in any accidental sort of way, especially liquid-damaged as I am pretty darn OCD when it comes to taking care of my things.
I called Samsung, and they confirmed everything I had seen on their website. I kept trying to explain to them that it is impossible that my phone is liquid-damaged, but they were pretty persistent in trying to convince me that I'm either lying or retarded (obviously I'm paraphrasing and that they did not actually say those things). I asked to speak to a supervisor, but the supervisor was just a broken record on repeat. I continually told them that some sort of mistake has been made, and that I am completely understanding of human errors, and that I would like for another technician to simply take a look at my phone and give their professional second opinion, but they kept telling me that "once the phone has been labeled 'beyond economic repair', your warranty is automatically voided, and there is no way to schedule a second repair".
I am now waiting patiently to have my phone be returned to me so that I could have a few hundred dollar paper weight. I should have listened to my gut instinct when it came to Samsung before I bought my phone, as I have had problems with Samsung phones before, but I always figured it was because they were all cheap old flip phones, and I not once blamed Samsung for any problem that occurred as the phones from my past really were cheap phones. The worker at the store was pretty convincing in explaining that Samsung's expensive smart phones are definitely not cheap phones, and that they will not give me any problems, because "you get what you pay for". I'm sorry, but the company should be called what I have always referred to them as: SamSuck.
Thanks beforehand for reading through everything, and I hope that at least one person learns from my mistake and steers clear of buying any Samsung product in the future. For the short few months that I had the phone, I was very pleased with it, and I recommended it to many people, and I even got some family members and friends to switch from their current phones to my exact phone, but after something like this, I'm just plain disappointed that such a huge corporation would treat their customer in such a way and have such incompetent workers "fixing" their products.
3/4/2013 5:11 PM-PBA Inspection BER: The unit has left the technician. SOLUTION: BER
Liquid damaged on PBA components
3/2/2013 8:42 AM-Dulce Amaya: The unit has been received. Pack Condition: Fair Packaging (Box & Cushion)
3/2/2013 8:42 AM-Dulce Amaya: Accessory: BATTERY
"BER" stands for Beyond Economic Repair
"PBA" stands for the main board of the phone
This report was posted on Ripoff Report on 03/05/2013 12:57 AM and is a permanent record located here: http://www.ripoffreport.com/r/Samsung/Plano-Texas-75074/Samsung-Phone-said-to-be-water-damaged-but-it-never-saw-any-liquid-ever-Plano-Texas-1023637. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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