Samsung Electronics America (SEA) Samsung.com/us/ Elliott Advocacy Samsung Smart TVs Samsung USA Corp. Office Headquarters What they DID do was majorly insult me for "offering to suggest” a repairman for the 55”, barely-used Samsung Smart TV whose screen suddenly died. Ridgefield Park NJ

 The TV you posted a picture of us destroyed. No warranty would ever cover that, since that is a result of severe abuse rather than a manufacturing defect. Oh, and the "broken" stand is still attached and seems to be holding the TV just fine. Looks like it fell off the mount and fell 6 feet, that's the only way it would get that smashed.

Maybe you should try being more careful with a $5000 item next time. Oh, and manufacturers aren't obligated to do anything once your warranty expires. That's the whole point of a warranty. If you want a TV that lasts 10 years, find one with a 10 year warranty. If the warranty is only a year, it's probably not a very good product.

 See, folks-this is the REAL Samsung-the one that boasts about "reliability & great customer support” - nothing but SCAMMERS! To answer your ridiculous accusations (that don’t make 1 bit of sense, but I will lower myself to your level at this point):

(1) Purchasing an extended warranty from Samsung is a joke, and you know it. I have confessions from individuals AND stores who peddle your crap. You say for anything >37”, that is-with client having to buy this extended warranty, you cover parts, labor, etc. You didn’t explain, though, how THEY will still have to pay for all, or perhaps large portions of both-not to mention transportation costs. So, are your repairmen making house calls?

(2) Yes, both ARE LEMONS. Your over-priced crappy TVs are garbage and you must know it. If a product is truly of great quality, one does NOT need to purchase an extended warranty. It should last way beyond 1.5 yrs - esp. when used only about 8 mos. OR LESS out of that period. It was NOT hit by lightening. That is a guarantee. We unplug everything prior to leaving. We also have surge protectors on all appliances.

So what else could it be? Lack of use? On the Lemon 65”: you clearly misunderstood-as Samsung was unwilling to assist us, per your AWESOME CS support, my husband purchased a 65” as noted. Obviously, you have no idea of your own product line, as they come with "stands” or "bases” attached to the TV. In one moment’s time of placing on the carpet, that weak POS snapped and the TV fell face down, in case you didn’t catch that.

This is the ONLY picture of the faulty Lemon afterwards-we tried getting others, but then the screen was just black. By the way, this DID come with a 3-yr warranty. Did you know that? Are you going to send a repairman over to fix it and when? And you answer YOUR beyond-unprofessional snarky insinuation that we took pics off of the internet, BECAUSE WE’RE NOT SPECIAL, sorry to inform you-we run a business, 24/7. We don’t go online looking for pictures & make up stories.

You should be treating ALL of your customers who built you up to where you are as SPECIAL, or do you pick and chose? My suggestion, since you think we are liars that send in false pics fr. The web, is this: Send me pre-paid labels & address of where to send these 2 useless Pieces of SH**. They’re already packed & ready to go. You can see for yourself so you don’t have to make accusations such as this. This pile of junk is taking up too much room anyway.

We would LOVE for you to have them, but we’re not going to get caught up in another one of your scams where WE pay freight. Let me know ASAP when I can expect the labels & where to send. BTW, may we suggest "Anger Management” courses? You seem to be incredibly ANGRY & HOSTILE. This is how you respond to customers needing assistance? Remember what I said earlier, without us, you would have nothing and certainly no job. Don’t forget where u came from. WE Americans can send you back!

You can keep blowing that same horn about being away but it does not change the fact that a one-year warranty is valid for one year. You chose to ignore my statement that it would be an insult to the other customers that purchased the extended service agreement if you were granted a free repair. You are not special.

Samsung warranty service includes parts, labor and on-site service of TVs over 37" so your interpretation of the warranty policy is incorrect.

A product is considered a lemon if it has numerous defects or repeat failures of the same defect. Your 55" TV has a single failure, not multiple failures. Neither TV qualifies as a lemon.

Your complaint about the 65" TV is probably bogus based on two factors:

1. In your initial post, you wrote an extensive complaint about a TV that cost less than $1000 but didn't mention that you also had a complaint about a newer $5000 TV.
2. No one would install a TV stand on a TV that they are about to mount on the wall.

Thanks for the picture. The internet is loaded with stock photos of cracked TV screens.

TV screens do not crack due to a malfunction. A cracked screen is a result of mishandling or abuse.

Happy viewing!

Samsung needs to hang it up & go back to S. Korea. Didn’t they once have the reputation of having high self-esteem when it came to their reputation, service, quality, etc? Well, not anymore. Guess they’ve gotten 2 fat & happy 2 remember who made them a company, at all, in the 1st place. WE, the People, allowed you to rise to your high horse, & WE, the People, can also bring u 2 your knees.

Without us, you are nothing! So, on this POS 55” pile of junk (which your CS pp gave us an Extended Warranty on-knowing that it was only used 8 mos or less)-tell me why u push extended warranties when u know d**n well that even those who purchase them will be paying for parts/labor/transport. Is that you have NO confidence in your products? Either way, WE lose. No-this is NOT acceptable business practice-AT ALL!

Now add this to the POS 55”: My husband went out & purchased a 65# QN900A NEOQLED 8K, not even 1 MONTH ago to replace the Lemon 55”. As our friends/installers were about to mount it, they had to place on the carpet for a moment to adjust the wires. Within a moment’s time, this 65” >$5,000 now hunk-of-junk was lying face down (on the carpet), as the weak stand that’s attached to it snapped-for real.

I have attached what our brand new 65” Samsung looks like & more of the snapped stand, just let me know where to send them. Our first thoughts were, "Wow, what a WEAK stand”, then, "well, the tv only fell over on to the carpet-after all, it was already ON the floor”. Then, to our horror, "OMG, another Lemon Samsung to add to the heap of junk? They MUST be selling defected products. This cannot be happening.

As earlier mentioned, we used to put large Samsungs in every one of our properties with little problems. I checked the books & learned that w/in 3 yrs, we (personally) & our co. Spent >$46,500 in Samsung products alone. You can now subtract this amount+++ from your year-end sales report. We’re not dealing w/yr snarky CS anymore ("if can’t be fixed, go buy another), nor are we going to silently sit by as your very "top heavy” gurus ignore us.

We need you to fix YOUR problem because we’re not going anywhere and if your Hyundai-Suk Kim, Inyup Kang, John Stinziano, Ramon Gregory, Mark Williams, John Kingery, Jeeho Baek, Kugjae Lee, Kyongman Kim, Young Kyu Ahn, Jude Buckley, and/or whoever is top brass for this week to man up, learn some integrity & business/pp skills, and solve this immediately. We are looking for, and well deserve refunds and/or exchanges of NEW TVs (both), as we are not stopping here.

Below are pics to enjoy and please post them next to your co’s lies & deception, "Samsung-Ranked #1 in Reliability & Customer Satisfaction”. Then post my name & phone #: 516.538.5590 for any "potential customers” to call me for the truth about your products and lack of service. We await your offer. All is in our attorneys’ hands thereafter. Lucy Guidotti. Cicciluna3@gmail.com. And don’t send anymore of your minions to insult me the same way your CS idiots did. Thank you.

 2/21/22 Pl. tell me the reason u push the purchase of extended warranties, when in fact (according 2 yr CS), even if I had had one, we would still be responsible for the cost of repairs/parts, not to mention having to haul it to bumf… wherever. We were, in fact, given one of these 'extended warrantees’ when we tried to get some help re: the 55” QLED Smart TV which we used (& sporadically) for only about 8 mos. Or less.

As I told you earlier, we travel at least 6/7 mos. Out of each year, so no one used this tv. No one was in our home while we were away. Then your very snarky CS responds, "go buy another one” when asked, "what happens if it can’t be fixed?”. After being treated like some lowlife scum by your entire operation, being humiliated & of course getting nowhere, my husband decides to buy yet another Samsung (not MY choice)-this time a 65” QN900A NEWQLED 8K - about a month ago (that would be January).

Our friends helped mount it several weeks ago, placed in on the carpet for a moment while they arranged the wires, and the very weak base (you know-the one that’s actually connected to your tv) gave out-totally snaps, and the 65” falls face over onto the carpet. Our first thoughts: Wow! What a weak base. Then, well, it just fell over. It was already on the floor. Didn’t hit anything. Surely it’s fine. DEAD WRONG!

Your POS 65” was totally destroyed! $5,000 down the drain. This is now twice in the matter of a couple of mos. Bad luck? I don’t think so. Faulty, retarded "Smart” TVs-most probably. No, I’m not going to go through your BS channels again-of being told to take it to X repair, only to find out we have to pay $5,000 to get it fixed. Nor will I wait for you to have one of your minions contact me with the same BS.

If Hyundai-Suk Kim, Inyup Kang, Mark Williams, Ramon Gregory, John Stinziano,John Kingery, Jeeho Baek, Kugjae Lee, Young Kyu Ahn were men, with any integrity at all, they would resolve these 'faulty product’ issues with us, be fair, honorable and try to salvage the good name Samsung once had. After looking back through our books, we (personally) & our company have spent well over $47,000 in Samsung products.

This is NOT the way you treat your customers, even if they didn’t spend this much. We ARE your business. Without us, you would be nothing. Why is this so difficult to understand? You are NEVER too large to go under. We, the customer built you up. We, the customer, can bring you down. Just look at JCPenney if you want one example.

We are awaiting an acceptable offer in refunds and/or NEW products to replace this junk we have sitting here heaped in the corner. I’m attaching photos for your perusal. When you do run more ads touting Samsung as being "Ranked #1 in Reliability & Customer Satisfaction”, add my photos and my phone number: 516.538.5590. I would be happy to tell potential customers the truth. We await your proposal..Lucy Guidotti..Cicciluna3@gmail.com.

It appears your complaint is that Samsung declined your request for a free repair on an out-of-warranty item. Your claim that Samsung's offer to suggest a repairman was an "insult" is absurd.

At the time of purchase, you declined the option to procure an extended service agreement. It would be an insult to the other customers that purchased the extended service agreement if you were now granted a free repair.