SEARS OUTLET FRAUD, BAIT AND SWITCH, SELLING "HOT" MERCHANDISE N MIAMI BEACH Florida

I purchased a recliner chair after trying a floor model at the 898 N MIami Beach location. After the purchase was made, I was told they did not have it in stick but could be picked up at 900 International Parkway, Florida, 33325.

We arrived and were not able to open the box. They only allowed us to peek in to make sure it was the right color. 

When we got home, we realized this item was damaged. I called the N Miami Beach store immediately, and the manager proceeded to flat-out refuse to honor their return policy, and hung up on me several times.

I called corporate whn I was tired of getting hung up on. After several atempts and hours on the phone, I have been given the run-around by everyone and have no resloution to date. Their yelp page has more than one complaint naming this same individual. 

Basically they sold me broken crap and won't give me back my money. Please help.