Sears Outlet Store manager refuses to refund defective product minneapolis Minnesota

update : 11/8/2015
I was contacted by sears customer service and they had my junk refrigerator picked up and refunded within a week.

 I also offered to take a 20% restocking fee if Jim would authorize the return of the fridge. No dice. This guy is a real piece of work. I left 3 messages for him last week in consecutive days with no response. His employees did conform he was working, he just doesn't like to do his job.

 I did not list the entire dispute step by step. When the fridge failed the first time I contacted samsung in addition to sears outlet. They both contract with the same local service company that is unable to provide acceptable service on the Samsung products. The actual problem with the fridge is that the front display always shows the set point Temps. If you open the door for 10 minutes the numbers do not change. It would seem to me there is an electrical or software issue. When the compressor fails to activate and my ice cream is melted I unplug the fridge for a few minutes. When I plug it back in the correct actual internal temp is displayed.

The set point is only displayed when you adjust the setting. Even though the front display is displaying the correct info now the compressor still does not come on. Eventually it does come back on but there is no repeatable pattern. The next day the front display is back to not being responsive to changing internal Temps. I just hope that the fridge is keeping my stuff cold. After having issues I did some research and this is a very common issue with this model of fridge. I am a service technician myself, different industry though.

If a customer tells me exactally what is happening I can more often than not figure out what the most likely cause is. Even if it is an intermittent problem. The reason I did not call and get multiple service calls is because the fridge is always going to be working by the time the tech shows up 3 days later within a 4 hour window of time. Sorry, but my time is more valuable than waiting for someone to show up and tell me they can't do anything. I understand your skeptical assumptions about people trying to take advantage of business'. I have to drive almost 2 hours one way to return this fridge and the store manager is a rude p****. This is confirmed on multiple different Websites including yelp.

Okay you have two issues here.  The first issue with the discount is a legitimate complaint.   However, you have problems with your second complaint.

Your main complaint seems to revolve around their "Return Policy".  It states that if your appliance is in warranty and a technician determines it can't be repaired they will accept it as a return.

Okay, so let's look at this.  You have had ONE service call in 7 months and when the repairman came out it was amazingly working fine.  Now, you say that he should have just thrown parts at it to fix it.  FIX WHAT? 

Ever since then they only have your word that their is a problem and apparently a picture that the temperature is 53 degrees.  Well that is very easy to obtain by let's just say "less than honest" means.   Now, don't get me wrong I am not saying that you are being dishonest or that you don't have a legitimate problem.  What I am saying is that there are many people out there who will try and come up with any reason they can to return something that they just no longer want for one reason or another.  Yes, some will even go to the extent of posting on Pubic forums.  Unfortunatly, sometimes a store doesn't know how to decipher the legitimate issues from the frauds.  I know this for a fact because I used to work retail many moons ago and you would not believe the excuses we got from people trying to return big screen TV's the day after the Super Bowl that they had just bought a few days before.

But one way to do this is in your case is to have a repairman try to verify it, which you have only done ONCE in 7 months, and that one time it was working.

Here is another thought.  Why don't you call another company that stocks Samsung parts?  Then if they are able to determine a problem and fix it, you can go after Sears for the money you spent.  Of course if they don't find anything either...well then it will be on you.  Oh and if they don't find anything, ask them what they think about thowing parts at a problem that they don't know what it is?