Complaint Review: Sears.com Sears - Hoffman Estates Illinois
- Sears.com Sears 3333 Beverly Road Hoffman Estates, Illinois United States of America
- Phone: 847-286-2500
- Web:
- Category: Credit Services
Sears.com Sears Customer Service Dropouts! Hoffman Estates, Illinois
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Ordered a dishwasher 11/24 as a gift for my brother, with a 11/29 delivery date, cost, 616.19 with installation. Delivery, f/up on 11/30 - advised to re-order, original order was cancelled for unknow reasons. The cost was higher - advised I would get credited?? Given a rebate # - which didn't even apply to my purhcase. Advised that I would be called back in 24/48 hours.
12/3 recieved a notice that the order was ready for pickup?
12/4 Called customer service, no call, no credit, no rebate. Made a note, someone will call me back in 24/48 hours....
21/31 Customer Service advised it would be credited back to paypay
1/6/10 Called Customer Service, again, but on hold and then disconnected
1/6 called back, on hold for 33 minutes, advised that a gift card would be issued to me - it's not what I want, but, I'll settle for that.
2/1 - no card yet... CS advised that it is in the process of being processed.. should see it any day!
3/3 - resent to Sr. Case manager, said it would be resent, confirmed my mailing address, advised to check back if I don't see it in 10 days.
3/17 - called again, advised that it was being sent to my brother's address.. I advised that this was incorrect - it was to come to me and that I advised them that on the last call. I insisted that I speak with a manager, who then advised that this is my fault because of the address (delivery address) was not mine.... so, ultimately, this is my fault, because I was dumb enough to buy something, as a gift, from Sears! So, now I have to call my brother and have him send this card to me... this is just simply ridiculous.
This report was posted on Ripoff Report on 03/17/2010 09:51 AM and is a permanent record located here: https://www.ripoffreport.com/reports/searscom-sears/hoffman-estates-illinois-60179/searscom-sears-customer-service-dropouts-hoffman-estates-illinois-581990. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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