• Report: #817034

Complaint Review: Serve.com

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  • Submitted: Mon, January 02, 2012
  • Updated: Mon, January 02, 2012

  • Reported By: Mia — Las Vegas Nevada U.S.A.
Saint Petersburg, Florida United States of America

Serve.com Revolution Money/ American Express Possible Spam, Phishing Scam Saint Petersburg, Florida

*Consumer Comment: American Express Serve.com: Bank fraud & Racketeering

*Consumer Comment: America Express Serve.com

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I received an email today regarding Serve.com and a "Monthly statement" that was finally available to me. There were links given to access my "account," as well as text boxes in order for me to send my information. On the bottom there included information detailing that this had something to do with an American Express card. Because I do not have an American Express account, let alone have anything to do with something called "Serve.com," I was wary right away. 

I did some online investigating and found that the site was run by American Express and there was no record of any account in my name. So I called the 1800 number that was listed and immediately I was prompted to authorize a "card I had just received." I had no choice but to decline and follow the prompts until I was connected with a live person. When I asked, she told me that I had signed up for something called Revolution Money (which I have never done), and that the email was asking me to update my account. I explained that I had never done that, and that I do not have either a card from American Express nor an account with Revolution Money/Serve.com. Then she asked me for personal information, such as my email address and my phone number in order to "take me out of the system." I refused and she became very agitated with me, telling me that I was misinformed and that there was nothing shady about her questions or the company she represented. She continued to argue with me and told me that I had to have signed up for it. I explained that I looked for my account with their website already and had found none. At this point she immediately called for her "supervisor."

I told him the same thing I told her and explained that it sounded like American Express was trying to phish for customers by saying they already had accounts. He was silent for a moment and then asked me if I would give him my email and phone number and he would remove me from the system. I told him not a chance and promised to contact this site, as well as others. He started to argue that it was unnecessary to report it and I hung up.  

This report was posted on Ripoff Report on 01/02/2012 08:47 PM and is a permanent record located here: http://www.ripoffreport.com/r/Servecom/Saint-Petersburg-Florida-33731/Servecom-Revolution-Money-American-Express-Possible-Spam-Phishing-Scam-Saint-Petersburg-817034. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

American Express Serve.com: Bank fraud & Racketeering

AUTHOR: john s - ()

 File your complaint with the FTC.  Who knows however many 1000's of Americans plus Veterans families that American Express is scumming out their paychecks and so forth. I notice the Serve cards started going in the mail about the same time that folks would recieve their federal tax returns. 


May 07, 2013

Response from Serve:

Hello John Scheldroup, Thank you for your recent inquiry about Serve from American Express and we apologize for the inconvenience this matter has caused you. At this time, our Account Protection Services department has placed an account concern tag on your account which is why you cannot access your funds. Please contact our Account Protection Department at 1-800-555-4318 to have your account reviewed and the matter resolved. They are available to assist you 24 hours a day, seven days a week. If you need further assistance regarding your Serve account, please contact Customer Service at 1-800-954-0559. We are available 24 hours a day, seven days a week for your convenience. You may also contact us through Twitter at @AskServe, or through secure email by logging into your account and clicking on the Contact Us link. Sincerely, Joffre Customer Care | Call Center Operations 1-800-954-0559 | www.serve.com

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#2 Consumer Comment

America Express Serve.com

AUTHOR: john scheldroup - ()

The Serve.com card came in my mail a couple months ago.
I transferred 50.00 from a visa account last month then activated the card, it worked fine. This month added  140.00; funds showed transfer from visa to Serve.com, but account was denied at teller. I called Serve.com 1-800-954-0559 explained my problem they held me on the phone with long holds only to request direct bank account info to BOA, this as it was explained to
verify my identity. Once your account is setup at Serve.com the form shows you can withdraw the  transaction from one account to serve; not so it  seems.
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