- Report: #817034
Report - Rebuttal - Arbitrate
Complaint Review: Serve.com
Serve.comSaint Petersburg, Florida United States of America
Serve.com Revolution Money/ American Express Possible Spam, Phishing Scam Saint Petersburg, Florida
*Consumer Comment: American Express Serve.com: Bank fraud & Racketeering
*Consumer Comment: America Express Serve.com
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I did some online investigating and found that the site was run by American Express and there was no record of any account in my name. So I called the 1800 number that was listed and immediately I was prompted to authorize a "card I had just received." I had no choice but to decline and follow the prompts until I was connected with a live person. When I asked, she told me that I had signed up for something called Revolution Money (which I have never done), and that the email was asking me to update my account. I explained that I had never done that, and that I do not have either a card from American Express nor an account with Revolution Money/Serve.com. Then she asked me for personal information, such as my email address and my phone number in order to "take me out of the system." I refused and she became very agitated with me, telling me that I was misinformed and that there was nothing shady about her questions or the company she represented. She continued to argue with me and told me that I had to have signed up for it. I explained that I looked for my account with their website already and had found none. At this point she immediately called for her "supervisor."
I told him the same thing I told her and explained that it sounded like American Express was trying to phish for customers by saying they already had accounts. He was silent for a moment and then asked me if I would give him my email and phone number and he would remove me from the system. I told him not a chance and promised to contact this site, as well as others. He started to argue that it was unnecessary to report it and I hung up.
This report was posted on Ripoff Report on 01/02/2012 08:47 PM and is a permanent record located here: http://www.ripoffreport.com/r/Servecom/Saint-Petersburg-Florida-33731/Servecom-Revolution-Money-American-Express-Possible-Spam-Phishing-Scam-Saint-Petersburg-817034. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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