• Report: #339421

Complaint Review: Shalamar Moss / Staples

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  • Submitted: Wed, June 11, 2008
  • Updated: Wed, March 03, 2010

  • Reported By:Phoenix Arizona
Shalamar Moss / Staples
602-273-6200 Phoenix, Arizona U.S.A.

Shalamar Moss / Staples Sells Defective Software and does not listen to my concerns only concerned about not giveing me a refund. Phoenix Arizona

*UPDATE Employee: Compententcy = Service

*UPDATE EX-employee responds: Hmmmm.....

*UPDATE EX-employee responds: Hmmmm.....

*UPDATE EX-employee responds: Hmmmm.....

*UPDATE EX-employee responds: This is the common policy of most places - software, movies, music, media, etc...

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I bought software called Check Soft Home & Business from staples today and when we loaded it onto the computer in my office it did not work. The windows would not light up when you pushed the tabs. So my Accountant called the number on the box for help and we were on the line 1 hour and 45 minutes. When they came to the phone and my secretary gave me the line they hung up.

I then had her call Staples and the employee told her we could bring the software back and get a refund. Understand why would I want another one if the one I had did not work. However I agreed to take another one and then they did not have another of the same product. Now Shalamar Moss the general manager has his employee go put the software into thier computer and it loaded up. I never argued that it would load up but that it did not work right after being loaded. Mr. Moss wants to argue and was very condesending the entire time. If he would have listened this could have ended nicely.

I left the worthless software in the store and walked out. $50.00 is not a lot of money and I am upset because I bought it from Staples and felt betrayed considering I buy all my supplies from them. Well I used to. I am now going to buy my office supplies from some place else.

What ever happened to customer service and service with a smile. I was ripped off today and lost $50 but Staples lost a little of its integrity and Mr. Moss proved that he lacks people skills and the ability to handle the public in a professional and appropriate manner.

$50 for the thousands I spend a year what a great business decision.

Shalamar Moss and Staples are Crooks
Phoenix, Arizona
U.S.A.

This report was posted on Ripoff Report on 06/11/2008 06:12 PM and is a permanent record located here: http://www.ripoffreport.com/r/Shalamar-Moss-Staples/Phoenix-Arizona-85016/Shalamar-Moss-Staples-Sells-Defective-Software-and-does-not-listen-to-my-concerns-only-c-339421. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 UPDATE Employee

Compententcy = Service

AUTHOR: Setnev - (United States of America)

I happen to know Shalamar personally and he is only doing his job. Shalamar has the skills and ability to handle lewd and belligerent customers IN a professional and appropriate manner. Not only is it Staples policy to only exchange software for the same title, it is also part of Federal Copyright Guidelines. Yes, that's right, FEDERAL LAW prohibits it. So you Mr. Moneybags can take up your beef with the federal government and the software company or how about the people who use or service your computer. Staples did everything in their power to show you the software works as described and cannot be held liable for hardware/software incompatibilities. You have the money to throw away, so why don't you take your virus infested office computer that your secretary probably uses to update her Myspace status and send Twitter updates and throw away money getting it fixed. Or why don't you throw away your money on a new computer that is more than capable of running the software you "threw away". I hope you're more charitable when it comes to your own money.
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#2 UPDATE EX-employee responds

Hmmmm.....

AUTHOR: Manda - (U.S.A.)

Well first off I am really confused as to why you would post something on here saying you were ripped off since you LEFT the store yourself and admitted that you didn't really CARE about losing out on $50.00. Must be nice to be able to do that sort of thing during these times where half the population can't even afford to buy gas!!!!

I would just like to let you know that I used to work for Staples for 3yrs, I worked the service desk and the return policy is posted EVERYWHERE in the store...In the Software deptartment ESPECIALLY!!! It's 2008!!! We have the technology to copy software, Cd's etc. Why on earth would ANY COMPANY let you return something if there was any chance that you could of copied it? The manager was doing his job and of course he would of acted the way he did if he had a customer trying to tell him that they are not agreeing to the return policy. YES the customer is ALWAYS RIGHT...but not when it comes to company policies! You wouldn't go into a bank and demand money from your account that wasn't in there and expect them to bend the rules for you just because you deposit THOUSANDS of dollars into it a year? Just makes no sense to me why you didn't just try to work with the store on this issue instead of just walking out!!! And for someone that spends THOUSANDS of dollars a year in the store you sure don't seem to know the return policy of the items you purchase?!

The only time my store ever gave any leniency on the return policy for electronics, software etc. Was around Christmas time...and even then I had to Initial the receipt stating that it was a gift. Also as with ANY SOFTWARE PRODUCT there are going to be some that just don't work. It's not Staples fault the software didn't work...are you sure you checked the requirements on the back of the box to see if it was compatible with your computer? It's not Staples fault that the software company gave you bad customer service either! Just seems to me that you needed someone to blame for your ignorance......

Sorry to sound rude...but it just irritates the h*ll out of me how people just think that retail owes them something because they bought something from the store....Be considerate of policies that stores have. If they let you return the software then you would go tell 10 of your friends that they let you get away with it and so on and so forth..then Staples would be out thousands of your precious dollars because they let people take advantage of them and copy software etc....

Just use some common sense.....seems like you should of used your $50.00 on some of that instead.....

Irritated Former Staples Employee
Lancaster, Pa
U.S.A
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#3 UPDATE EX-employee responds

Hmmmm.....

AUTHOR: Manda - (U.S.A.)

Well first off I am really confused as to why you would post something on here saying you were ripped off since you LEFT the store yourself and admitted that you didn't really CARE about losing out on $50.00. Must be nice to be able to do that sort of thing during these times where half the population can't even afford to buy gas!!!!

I would just like to let you know that I used to work for Staples for 3yrs, I worked the service desk and the return policy is posted EVERYWHERE in the store...In the Software deptartment ESPECIALLY!!! It's 2008!!! We have the technology to copy software, Cd's etc. Why on earth would ANY COMPANY let you return something if there was any chance that you could of copied it? The manager was doing his job and of course he would of acted the way he did if he had a customer trying to tell him that they are not agreeing to the return policy. YES the customer is ALWAYS RIGHT...but not when it comes to company policies! You wouldn't go into a bank and demand money from your account that wasn't in there and expect them to bend the rules for you just because you deposit THOUSANDS of dollars into it a year? Just makes no sense to me why you didn't just try to work with the store on this issue instead of just walking out!!! And for someone that spends THOUSANDS of dollars a year in the store you sure don't seem to know the return policy of the items you purchase?!

The only time my store ever gave any leniency on the return policy for electronics, software etc. Was around Christmas time...and even then I had to Initial the receipt stating that it was a gift. Also as with ANY SOFTWARE PRODUCT there are going to be some that just don't work. It's not Staples fault the software didn't work...are you sure you checked the requirements on the back of the box to see if it was compatible with your computer? It's not Staples fault that the software company gave you bad customer service either! Just seems to me that you needed someone to blame for your ignorance......

Sorry to sound rude...but it just irritates the h*ll out of me how people just think that retail owes them something because they bought something from the store....Be considerate of policies that stores have. If they let you return the software then you would go tell 10 of your friends that they let you get away with it and so on and so forth..then Staples would be out thousands of your precious dollars because they let people take advantage of them and copy software etc....

Just use some common sense.....seems like you should of used your $50.00 on some of that instead.....

Irritated Former Staples Employee
Lancaster, Pa
U.S.A
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#4 UPDATE EX-employee responds

Hmmmm.....

AUTHOR: Manda - (U.S.A.)

Well first off I am really confused as to why you would post something on here saying you were ripped off since you LEFT the store yourself and admitted that you didn't really CARE about losing out on $50.00. Must be nice to be able to do that sort of thing during these times where half the population can't even afford to buy gas!!!!

I would just like to let you know that I used to work for Staples for 3yrs, I worked the service desk and the return policy is posted EVERYWHERE in the store...In the Software deptartment ESPECIALLY!!! It's 2008!!! We have the technology to copy software, Cd's etc. Why on earth would ANY COMPANY let you return something if there was any chance that you could of copied it? The manager was doing his job and of course he would of acted the way he did if he had a customer trying to tell him that they are not agreeing to the return policy. YES the customer is ALWAYS RIGHT...but not when it comes to company policies! You wouldn't go into a bank and demand money from your account that wasn't in there and expect them to bend the rules for you just because you deposit THOUSANDS of dollars into it a year? Just makes no sense to me why you didn't just try to work with the store on this issue instead of just walking out!!! And for someone that spends THOUSANDS of dollars a year in the store you sure don't seem to know the return policy of the items you purchase?!

The only time my store ever gave any leniency on the return policy for electronics, software etc. Was around Christmas time...and even then I had to Initial the receipt stating that it was a gift. Also as with ANY SOFTWARE PRODUCT there are going to be some that just don't work. It's not Staples fault the software didn't work...are you sure you checked the requirements on the back of the box to see if it was compatible with your computer? It's not Staples fault that the software company gave you bad customer service either! Just seems to me that you needed someone to blame for your ignorance......

Sorry to sound rude...but it just irritates the h*ll out of me how people just think that retail owes them something because they bought something from the store....Be considerate of policies that stores have. If they let you return the software then you would go tell 10 of your friends that they let you get away with it and so on and so forth..then Staples would be out thousands of your precious dollars because they let people take advantage of them and copy software etc....

Just use some common sense.....seems like you should of used your $50.00 on some of that instead.....

Irritated Former Staples Employee
Lancaster, Pa
U.S.A
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#5 UPDATE EX-employee responds

This is the common policy of most places - software, movies, music, media, etc...

AUTHOR: John - (U.S.A.)

Dude, I don't know what age of time you were born in; but times have changed. I cannot name one store on this planet where you can return opened software, movies, music, medai, etc... for a refund... Policy of most places is that you can exchange it for another one just like it if that one is not working, granted yes they were out, so you could have tried to get one from another store as an even exchange and if another store was too far away then you need to write the company that makes that software. How do any of these retail companies know for sure that you didn't just go home and install it and want to return it after you have copied it or installed it.

The reason retail stores are so strict is because of scandalous people trying to pull off crap to merchants. Every retail store goes through this crap, from clothing stores where women will buy formal dresses and then return it after the event, steam cleaners where people will return it after they clean their carpets... I have been in retail 16 years and I have seen it all and could horrify you because I am sure you have never worked retail, restaurant, fast food, etc... a day in your life. Now write the company or go to their website and send them an e-mail.... Its common Sense Dude...
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