We took a much anticipated family vacation to Six Flags Ohio and became extremely disappointed with their business practices.
First, we had a coupon for one free junior admission that they refused to honor, saying that it only applied if the regular admissions were purchased at the park (we bought ours at AAA). There was no such condition stated on the coupon but the rude lady at the 'Guest Relations' desk said that it was stated elsewhere on the Dannon Yogurt package and that we should have seen it. Well, we didnt have the yogurt pack handy to check but it seems that if the condition is not stated on the coupon, then it is deceptive or fraudulent to impose such a condition. We had another one free junior admission coupon from McDonalds that they also refused to honor, even though there were no such conditions stated on it and no Yogurt pack to refer to. We decided not to let this ruin our vacation so we paid the $20 and went in. (They probably expect people to feel this way.)
The big problem that we had came the next day, Friday (regrettably, we bought two day passes). We took our two and four year old daughters to the Looney Tune Boom Town and they refused to let our two year old on the rides. Two workers on two of the rides that we tried to go on pulled out a sheet saying that the day was some kind of special day and they could not let kids under 36" tall on the rides even though we had no such problem on the exact same rides the day before. The signs in front of the rides clearly states that "Guests under 36 inches tall must be accompanied by an adult" and I (an able bodied 38 year old father) was certainly ready to accompany her as I did the previous day on every Boom Town ride. There was no indication anywhere that different rules applied on different days or dates. We thought that was a pretty crummy way to treat a 'guest' and went to the Guest Relations desk, insisted on getting our money back- AND WE GOT IT. Don't let them sucker you into thinking that there is no way to get your money back. Get nasty in their face and you will get it as we did. (And if they still refuse, just dispute the charges on your credit card.)
Leaving the park with the distinct impression that there was some child-less slimeball management team working day and night trying to figure out how to crowd more people into their crooked park and squeeze a couple more dimes out of each and every one, we decided that we will never patronize another Six Flags again. Look out Enron and WorldCom, I believe that Six Flags is hot on your tail trying to establish a new level of corporate ethics.
Huntington Woods, Michigan