Sonic Electronics http://www.sonicelectronix.com/ Seller of defective products! Charges for returns! Internet, California

Finally after a long drawn out affair. They have agreed to do better on the refund. They said it was not possible that their courier shipped the item in the factory box...lol I placed my return label on top of the original shipping label. I asked that they peel off my label to see and I guaranteed it would be there.
I'll never buy another MRDJ piece of equipment. No one can contact them! No one know who can do repair on one.
 The big RIPOFF is MRDJ or the vendor for MRDJ. I don't think these guys actually stock this item.
Though I am still waiting for the refund to be processed.

Our company is authorized with Mr Dj; all of their products come directly from the manufacturer. We're certainly sympathetic towards the issues you've encountered: we've made great effort to remedy your experience, well beyond what you mentioned in this report.

We can't speculate as to why your item was in less than perfect condition. We're not Mr Dj to where we can quality control merchandise; we leave it up to the manufacturer to ensure their products are brand new and fully operational. Our purchasing department is investigating this discrepancy to prevent future
occurrences; although we've taken steps to rectify your troubles, too.

Upon contacting Mr Dj, they confirmed used/refurbished models werent present within their inventory; they were adamant they supplied you with a brand new product (which undoubtedly was defective). We were always willing to cover you and provide a pre-paid label. Although, we asked for pictures and a completed form in order to adhere to the manufacturers request: you weren't willing to supply that information so the label was never generated. You decided to return the item at your expense. Once the merchandise was received, we granted your refund requested, minus the original shipping charge (processing fee was waived).

Also, when you encountered issues with your second purchase, we stood behind you. You initially purchase the shipping label for that return, too; although we processed a full refund for that amount. Additionally, through communication and clarification, no fees on that transaction were assessed. Your full refund was extended; the shipping box deduction, original shipping and processing fees were all waived.

We apologize for the repeated defects you experienced; however, our company went through great lengths, beyond our policy, to ensure your satisfaction with us.