- Report: #1111601
Report - Rebuttal - Arbitrate
Complaint Review: Staples Office Supplies/Richard Clark
Staples Office Supplies/Richard Clark500 Staples Drive Framingham, Massachusetts USA
Staples Office Supplies/Richard Clark Like a computer that won't go into sleep mode, I go into nightmare mode! Framingham Massachusetts
*Author of original report: Were You There
*Consumer Comment: You basically proved my point...
*Author of original report: Sloppy Work Ethics
*Author of original report: You weren't there
*Consumer Comment: Here is why you caused your own troubles..
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I am currently embroiled in a nearly 6 month nightmare with Staples Office Supplies.
It all started July 23, 2013 when my less than 3 year old Dell Desk GTop Inspiron 570 would not wake up from sleep mode.
I brought my computer to Staples, 7th Ave. and Bell Rd here in Phoenix. I paid 69.99 for their tech dept. to run diagnostic tests. Following the tests, which my computer passed, I re-hooked back together. i.e. screen, printer, keyboard, mouse. Shortly after I started getting blue screens. Once again I unhooked evverything and brought my computer back to Staples. I was dealing with 3 different technicians one of which was the store manager, Amanda. She told me that will run more tests, but it sounds like it's the processor which would cost over $400.00 to replace. I told her for that kind of money I could buy a brand new computer, which is what I did. I would use the Dell as a spare.
My main concern with the Dell computer was to save my I-Tunes. I had 5 years worth of playlists that I created with consisted of both purchases and imports. as of the date that I first brought my computerinto Staples, July 23, 2013, I created 230 playlists with an average of 25 songs per playlist. I was told by Amanda if all fails with the Dell they could transfer all my I-Tunes on to the new computer.
Now, Amanda tells me she believes the problem is the hard drive even though Aaron, one of the other tech's believes the problem is the mother board.. Amanda order a new hard drive. Once the new hard drive was installed the next step was to install Windows 7, which apparently takes some time. They close the store for the day figuring when they come back the folloowing morning it will all be installed. However, sometime during the night the computer crashed and Windows 7 was never installed on the new hard drive.
Now their telling me the problem is the mother board. With both anew hard drive and mother board the computer still crashes with blue screens.
I'm handed my computer in one hand and an uninstalled hard drive in the other. The hard drive is the original one, and I leave the store putting the computer in the closet at home. I receive a call that Staples can now install a new processor in my computer for approx. $100.00. which they now beleieve is the problem.Aaron calls me when when the new processor arrived and once again I bring my computer back to Staples. Aaron first put my original hard drive back in the computer and then in amatter of minutes, quickly installed the new processor. Expecting me to just take my computer and leave the store, I asked Aaron to boot it up, I wanted to check my I-Tunes. Once up and running I clicked on I-Tunes, brought up the program and all my 230 playlists were gone! And m,any oof my purchased songs were missing. Aaron by his own admission tells me he dosen't know much about I-Tunes and begins click here and there and everywhere at great speed. Still no playlists. Acting like nothing happened, they tell me they don't know what happened and once again I takke my computer home worse off than when I brought it in.
I contacted I-Tunes tech dept. and explained everything that Staples had done to date. The first thing that the I-Tunes tech did was show me how to retreive my purchased songs from the IClouds. I'm told by the tech that the only way my playlists would disappear like they did is have been purposely removed. There was no reason for the playlists not to be there. Those playlists were the masters. If anything were to happen to the burned CD', I no longer had the capacity of burning a new one. 5 years worth of work, over 5,000 song titles, some irreplaceable. To replace all the songs would cost thousands of dollars. All gone and Staples not accepting ANY responsibility. There's s-o-o-o- much more to this ongoing nightmare. I think by now you get the idea. The Dell computer, with once again having a new hard drive installed 12/21/13, this morning 12/30/13 crashed twice with blue screens. Help!!!!!!!
This report was posted on Ripoff Report on 12/30/2013 08:45 AM and is a permanent record located here: http://www.ripoffreport.com/r/Staples-Office-SuppliesRichard-Clark/Framingham-Massachusetts-01702/Staples-Office-SuppliesRichard-Clark-Like-a-computer-that-wont-go-into-sleep-mode-I-go-1111601. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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