Complaint Review: The Brinkmann Corporation - Dallas Texas
- The Brinkmann Corporation www.brinkmann.net Dallas, Texas U.S.A.
- Phone: 800-527-0717
- Web:
- Category: Outdoor Furniture & Equipment
The Brinkmann Corporation Sells Charmglow Barbeque Grills, warrants them for 5 years--but there is no way to get warranty service. Dallas Texas
* : Charmglow Service
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The Brinkmann Corporation sells Charmglow Barbeque grills through Home Depot. The one I got (Model 7310-S) was warranted for 5 years and was supposed to have stainless steel burners. After less than 18 months, one of my burners rusted and cracked. Stainless steel doesn't rust. Product misrepresented. No big deal, I thought. I'll just go to Home Depot and buy another burner tube. Woops. Home Depot does not carry spare parts--not any spare parts--for Charmglow grills. No big deal, I thought. I'll just contact Brinkmann and get a free replacement burner tube under the terms of the warranty. So I called their number. And I waited for more than a total of 4 hours in 3 calls. There is no human there. Try it yourself. 1-800-527-0717. So I found their website online. Hooray! It had an automated system to fulfill my warranty needs. I had but to enter the serial number of my grill. I did, but the system said it had no record of a warranty for my grill. I ended up ordering the parts through their online system, and paying for them with my credit card. It's been 4 days now--hope I see my parts soon.
If you are thinking of buying a Charmglow Grill. Think about how the warranty is going to be honored, and where you can get spares.
Burned by Charmglow
Madison, Alabama
U.S.A.
This report was posted on Ripoff Report on 08/14/2008 06:29 PM and is a permanent record located here: https://www.ripoffreport.com/reports/the-brinkmann-corporation/dallas-texas-75244/the-brinkmann-corporation-sells-charmglow-barbeque-grills-warrants-them-for-5-years-but-363040. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1
Charmglow Service
AUTHOR: Michelle - (USA)
SUBMITTED: Thursday, August 27, 2009
Go back to the Depot. Staff have a contact email that can order the parts directly for you and get a tracking number. I work for Depot and have resolved a lot of warranty issues in this manner.
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