- Report: #1091195
Report - Rebuttal - Arbitrate
Complaint Review: Triple 7 Movers
Triple 7 Movers2917 Brooks Park Drive, las vegas, Nevada USA
Triple 7 Movers YOU'VE BEEN WARNED las vegas Nevada
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I am filing this complaint based on these merits. 1.Professionalism/customer service 2.False Advertisement/ Misleading or incorrect information Professionalism/customer service I have never had such customer service. I Spoke with Tye whom I am told is the manager and his indignant personality and lack of compassion for customers is beyond belief. He is very matter of fact and seems his only response to any questions or concerns is "i`ll look into it" however dont hold your breathe cause he will NEVER call you back. I contacted him regarding the change in my price he told me he would "look into it" I am still waiting on a response from that.
I called him when the delivery driver who had made appt with me for 12-1 sent me a cell phone text at 11a.m. to tell me he would not be able to make our scheduled delivery but would be there around 3p.m. I explained to him that I had taken the day off to be there for the 10a. [continued below]....
He informed me that well it was a 2,000mi trip so a couple of hours really isnt that bad. When the reality is they did not drive 2,000mi that day the truck had only come from Dallas which for the record is NO where near 2,000mi. However this is yet another moment where Tye showed his complete and utterly discontent for either his job or the customers that keep this company moving. False Advertisement/ Misleading or incorrect information MY MOTORCYCLE I spoke to Heidi (3times) and the guys that loaded my bike regarding the manner in which it would be shipped.
I informed Heidi that I would use a different company that specialize in shipping motorcycles ONLY. Heidi informed me that I should use them i quote "as some customers use us just to ship motorcycles cause we crate them and take very good care of them" I asked Heidi would this measure be taken with my bike she assured me that it would be crated and nothing would be near or on it. I called back a few days later to ask again about the crate. I am very invested in the motorcycle and have spent nearly 40k in custom detail work as the bike is shown at bike shows.
When the loaders came i asked yet again about the create and was informed since the truck they had was not the truck that they would use to bring my items to GA that they would create it in the actual delivery truck an this was only "temp". NOW when the bike shows up its packed in with all the other items wrapped in blankets, sofa cushions and dining chairs or as the delivery driver said "light items" (ARE YOU KIDDING) this has to be a bad episode of a prank TV show as i was very very specific about the ONLY way i would ship it with Triple 7 is if it was crated.
I feel I was lied to given false information for the simple reason of a gain in cubic feet by taking the motorcycle. Again I have moved using moving companies several time from large companies to small family owned and this has to be the worse - most horrific experience...btw they will rip you off with supplies i shrinked wrapped all my items as Grable and Atlas has done in previous moves so they wouldnt have to but to get money from me they said they HAD to blanket. My sectional sofa was damaged, my coffee table was damaged and my bike was scratched. They even damaged my front door coming in the house.
This report was posted on Ripoff Report on 10/11/2013 09:42 AM and is a permanent record located here: http://www.ripoffreport.com/r/Triple-7-Movers/las-vegas-Nevada-89030-/Triple-7-Movers-YOUVE-BEEN-WARNED-las-vegas-Nevada-1091195. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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