Complaint Review: Universal Fleet Premium Master Card - Nationwide
- Universal Fleet Premium Master Card Nationwide USA
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- Web:
- Category: Motor Vehicle Division
Universal Fleet Premium Master Card Horrible Customer Service. Charge $75 every two weeks if your bill is late. $150 month in additional fees covington LA
*UPDATE Employee: Our Apologies for your Experience
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I operate a homeless shelter for Vets and I purchased a gas card for our company bus to transport vets to outside activities and to VAMC medical appointments in June of 2015. Universal Premium Fleet Mastercard has a bi-monthly pay policy. We were aware that they charged $50 every two weeks of your payment is late. We get our money from the federal government once a month and tried to keep up with payments and discovered that the $50 every two weeks turned into $75. We made our final payment on September 10, 2015 of $225 and inquired about the extra $25 bi-weekly, they apologized and promised to give us a credit for the extra $50 bucks total per month (Since June) on October 1, 2015, we learned that our credit was not valid because of unsufficient funds. The reason was they put the wrong accont number when I payed over the phone. They again apoligized and told us we would get our credit. We (Again) tried to close out the card and they informed us they could not do it over the phone. The sent us a written form to fax. Please do not for any reason purchase an Universal Fleet Master Card!
This report was posted on Ripoff Report on 10/01/2015 06:57 AM and is a permanent record located here: https://www.ripoffreport.com/reports/universal-fleet-premium-master-card/nationwide/universal-fleet-premium-master-card-horrible-customer-service-charge-75-every-two-weeks-1258375. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Our Apologies for your Experience
AUTHOR: FleetCor Marketing - (USA)
SUBMITTED: Tuesday, October 27, 2015
L Pugh,
I would like to apologize for your experience with the Universal Premium FleetCard. Our Customer Service Manager will be contacting you tomorrow to ensure you receive the credits that you were told would happen.
I will make sure that she gets in contact with you.
Pam
Director of Marketing
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