VAN Chevrolet Scottsdale VAN Chevrolet Scottsdale did not hold up to their word, service department doesn't follow through, company employees don't seem to comunicate with one another, no one returns a call and typicaly they don't answer the phone, they avoid warranty work at all cost. Scottsdale Arizona

We purchased two vehicles from VAN Chevrolet Scottsdale within a 12 month time frame. The last vehicle was a fully loaded 2011 Chevy Silverado 1500 LTZ. It was a new vehicle, but purchased in December of 2011 and had been used by the dealership. At purchase the Rear Park Assist did not work and the warning light advising was coming on to alert this during test drives. All this meant was that when backing up the beeping was not happening when getting too close to an object.

The dealership advised they were aware of the issue and would repair it, but we could take the truck upon purchase and bring it in anyday for the repair. They advised the repair may take a day or two, but they would give us a loaner car.

I called the following week to set up an appointment for the repair, no appointments or loaner cars were available. This went on for a couple of months. The dealship would call us as well to advise of sales etc., each time I asked about the repair and was connected to service and advise that the loaner cars weren't available. In all I would estimate i inquired at least 40 times,

On September 15th, 2014 the truck would not turn off any accesories, lights, radio, etc. The engine turned off, but nothing else. We checked the battery and some fuses, but it looks like it's probably an electrical issue.

September 16th early morning, called VAN advised of electrical problem and they had a tow truck come out to get vehicle.

Recieved call from VAN at 3:53PM advising vehicle was at service center, but loaner car wasn't available.

They asked me what needed to be fixed on the truck I again advised that there seems to be an electrical issue, and since it will be in the service  department fix the rear park assist, and might as well fix the dent in the bumper too, (that was an after thought.

September 17th, received a call advising they required an authorization to work on the vehicle. I got the authorization online, completed it including the threenitems that needed to be repaired and faxed it while on the phone with Alex, I then explained to her the past issues with the Rear Park Assist and loaner car issues. Alex advised that VAN only had 1 loaner car, but since we were going to have some collision work done too and our insurance would cover a rental car VAN would pick up the difference the insurance company didn't cover. However, the rental company, Enterprise, would require a $50 deposit that would not actually be  charged to our card, but just a hold. We agreed to these conditions as long as we would not be out of pocket for a car while ours was being repaired,

12:30PM arrived to pick up rental car at VAN and were advised that they did not have the truck, We advised that we had two phone calls saying it was there and it was taking there by there tow truck. They then provided a servide perosn and a gold cart to drive around for 2.5 hours to look for it.

At 3:30 Kendall from collision called to inquire about the insurance company and I advised that I was on the lot searching for the truck.  He said that it is in the body shop now waiting to be worked on.

4:00PM I picked up the rental car, but theyadvised the deposit was $100, ok as long as it was just a deposit.

I still didn't understand why it was at the body shop first and not service getting the electrical system repaired.

Several phone calls were made between the 18th and 26th to check on the vehicle, some where answered others not, waiting for parts etc.

September 26th, the truck was completed in colision and should be going to service.

Someone else advised that the truck only needed a battery on this date as well.

Then we were advised that we needed to contact a sales manager as they needed to know if the Rear Park Assist was suppose to be repaired when we bought the car.

We called a sales manager about 2:30PM on Friday and he advised that he would need to go into the archives as he wasn't certain that came with that model. He was leaving for the weekend so it would be Monday before he knew anything.

On Monday we didn't hear anything so I called and spoke with Cody in sales. He was able to pull up the information immediately and verify that it was included in that vehicle and yes they would repair it.

I advised Cody that someone also said the electrical issue was just a battery. Cody checked on the truck and advised that it had not been to service, only collision so it was never checked out at all.

I called collision after speaking with Cody and didn't get an answer.

On the 30th and 1st of Oct. Enterprise started deducting funds from our checking account.

We made numerous calls to VAN with no luck at all leaving several messages with no return phone calls.

The 2nd of Oct we went to VAN after numerous phone calls in the morning and asked to speak to the GM or the GM's assistant. She refused to speak with us. We advised we weren't leaving until someone spoke with us. She got another slaes manager to assist and he pulled up the information about the rear park assist and told us to take this to the service department.

When we took that to the service department it basically went back to square one again.

They don't want to fix the rear park assist because now it's been three years.

They haven't looked at the electrical problem that it was sent in for, but oddly they did fix the dent in the bumper as the insurance company is paying them for that and everything else is just warranty work.

To top it off Enterprise has taken $403 out of our checking account. When I have rented a car in the past I pay for it at the end of my trip not as I go along.

VAN has had this truck for 17 days now, they could have built a new truck in that time. These were simple repairs.

I do understand they did take care of the recall on the dip stick!