WIREFLY INPHONICS ripoff-Rebate Scam Internet Poss India

Hello Doreen,

Thank you for responding to my request. I have not made any changes to anything on my account. You say a reason is always given why a rebate is denied, but if it doesn't make any sense and no one can explain it, how can it be corrected. The reason that was given to me was that the phone was never received by me, yet every possible proof that it was, was submitted.

Questions?
1) You state that I should have been notified that I have 30 days to resubmit my complete claim for reprocessing-how is the client notified?

I have scanned all documents I've sent and placed them on a website for your review, neither rebate payment denial nor future correspondence make such a statement.

SEE:
http://www.nycanimalrights.com/wirefly%20rebate%20problems.htm


2) Why is your system set-up so that it takes two weeks for someone in the rebate customer service department to confirm a fax has been received? This is what they tell you on the phone (I have recordings of several employees saying the same thing)

3) Why can't employees give their email out? They say it's for security reasons but you freely provide yours.

4) After frustration from being unable to verify that my fax was received for two weeks, and being unable to send a PDF file in an email to your employees because they claim security risk, why can't your employee visit my site to obtain and view the documents I've submitted.

It seems 30 days (if anyone is really notified) is not a lot of time when your policies are set-up with so many obstacle in place to delay delivery of documents.

I have emailed you the information you requested and can't believe that it may take almost a year to receive my rebate (if received at all without legal action)

Hello Matthew,
I'm sorry to hear that your rebate was denied without any apparent explanation. Our policy is always to let the customer know what the problem is. You should also have been notified that you have 30 days from when we send the denial to resubmit your complete claim for reprocessing.

Very often what happens is that the customer makes changes to the account (such as porting a phone number after activation) which invalidates the claim. In this case, you can contact us to let us know about this so that we can work with your carrier to get the payment issue straightened out.

Please send me an email with your order number and I'll research your rebate. If I can determine that you were falsly denied, I will be able to get this straightened out for you.

Doreen Dennis
Office of the President
Washington DC
ddennis@inphonic.com