YELP Pulls good reviews to get you to advertize with the Internet

YELP removes good reviews unless you advertise with them.

I Contacted “YELP “to discuss a fake bad review about my company “FYI” The only way to get a live person is calling their advertising department.  “They do not respond back any other way”.

Anyway I have one negative review about my company put on line by a non-existing customer most likely a competitor, I tried to get a number to YELP customer service the only number and only get an answer machine to leave a message and a rep will get back. “NEVER HAPPENS” So I called their Sales department number, a rep was available right away. I asked why you can’t get through to customer service, he ask why so I told him about the negative review posted and I questioned why 4 good reviews were not posted, and only the bad fake review was. I was given a lame answer about algorithms and was told to flag the review and that it would be reviewed by YELP and they would Email me back to with a decision. He then tried to then sell me advertisement, I told him to call me back a week later. BTW no response from their customer service at all.

He called me back a week later, I told him I got no response and I again Questioned why 4 good reviews were dropped, again was given the same lame answer and state don’t worry about bad reviews no one pays attention to them anyway and proceeded to try and get me to advertise with them again, he emailed me some information and still pushed the advertisement, I told him it seemed a little suspicious they filtered out 4 good reviews and allows a fake one to stay?

He stated this was not the case, but after doing extensive research on line, I came up with numerous other Companies stating the same issue, Even the BBB has YELP down as a non-accredited company and the reviews all state the same issue.  If you advertise with them the Good reviews are posted, if you don’t or stop advertising with them the God reviews are dropped, yet the bad ones stay.

Scary how a major search engine is allowed to operate in this manor

SHAME ON YELP